Help Center Sitemap
Complete index of all help articles and guides.
Getting Started (6)
Inventory (6)
- Add-Ons & Extras - Offer Additional Items to Customers
- Adding Rental Units - Set Up Your Inventory
- Importing Your Inventory - Bulk Add Units from Spreadsheet
- Understanding Fleets - Organize Your Rental Inventory
- Unit Details & Specifications - Complete Your Rental Listings
- Unit Downtime - Block Units for Maintenance & Repairs
Locations (4)
Availability (7)
- Blocking Dates - Close Specific Days from Booking
- Seasonal Schedules - Peak and Off-Season Availability
- Setting Rental Schedules - Hourly, Daily & Multi-Day
- Timeslot Wizard
- Turnaround Time - Buffer Between Rentals
- Understanding Availability - How Bookings Work
- Using the Calendar - View & Manage Your Schedule
Pricing (7)
- Advance Payment Deposits - Partial Payment at Checkout
- Discounts & Coupons - Create Promotional Codes
- Dynamic Pricing Rules - Weekend, Seasonal & Demand Pricing
- Fees & Taxes - Add Cleaning Fees, Fuel Charges & Sales Tax
- Price Preview Tool - See What Customers Pay
- Setting Base Rates - Configure Your Rental Prices
- Understanding Pricing in RecSystems
Bookings (9)
- Adding Notes to Bookings - Track Special Requests
- Booking Basics: How Reservations Work in RecSystems
- Booking Strategy - Custom Prices, Splits & Settlement
- Cancellations & Refunds - Handle Booking Cancellations
- Changing a Booking - Modify Dates, Units & Add-Ons
- Check-In & Check-Out - Process Arrivals and Returns
- Creating a Booking - Manual Reservations
- Group & Multi-Unit Bookings - Handle Large Parties
- Understanding Booking Status
Checkout (3)
Payments (6)
Gift Cards (4)
Customers (3)
Booking Experience (329)
- AR Aging exports showed rental dates and booking links
- Access your active cart from the dashboard
- Accurate cart totals immediately after payment
- Added 90% refund option at checkout
- Added Holds button to Carts list
- Added Sensible Weather admin setup screen
- Added guide for Staff Availability Calendar
- Added location details to customer receipts
- Admin Carts list pagination worked more consistently
- Admin cart showed clearer pickup location details
- All cart payments stayed visible on dashboard
- Analytics now included legacy bookings
- Applied cart codes directly to each cart
- Applied cart credits to balances more clearly
- Applied final charges from the dashboard
- Apply promo codes and edit quantities in cart
- Archived labels now appeared on all carts
- Availability Checker calendar showed accurate availability
- Availability Checker counted bookings correctly
- Availability calendar displayed correctly again
- Availability search matched your calendar results
- Availability stayed visible while you scrolled
- Availability updates matched inventory changes
- Balance Due filter matched cart totals
- Balance due banner added to staff reservations
- Benefits page refocused on real rental outcomes
- Blocked bookings with past start times
- Booking button now included the cart
- Booking status updated correctly after payment
- Bookings modal loaded more reliably
- Build timeslots faster with the Timeslot Wizard
- Bypassed unlocks on refunds and payments
- Cancel incomplete carts from Reservations page
- Cancelled bookings showed $0 on receipts
- Cancelled bookings stayed locked in Modify Cart
- Card payments now showed only card transactions
- Cart KPIs showed clearer paid unit totals
- Cart bookings displayed in a clearer order
- Cart bookings now auto-add the right addons
- Cart calendar looked cleaner and clearer
- Cart changes matched your booking flow
- Cart codes showed remaining uses more clearly
- Cart edits kept your place on the page
- Cart filter dropdowns stayed visible while scrolling
- Cart filters now showed clear badge counts
- Cart header badge looked cleaner and clearer
- Cart headers displayed in two clear rows
- Cart hid missing COF option automatically
- Cart holds expired more reliably at checkout
- Cart location selection worked more reliably
- Cart move and modify pop-ups appeared in place
- Cart name breadcrumb looked clearer in checkout
- Cart sections stayed open after booking changes
- Cart status filter showed the right results
- Cart totals cents aligned for easier reading
- Cart totals updated instantly when add-ons changed
- Centered booking timeline on mobile
- Charge immediately during Step 4 check-in
- Check-in emails looked clearer and more customer-ready
- Checkout errors now appeared in analytics reports
- Checkout legal sections opened with smoother scrolling
- Checkout locks expired more reliably
- Checkout total stayed visible while reviewing
- Choose maintenance type and clearer schedule labels
- Cleaner CSV exports for bookings
- Cleaner Dashboard Home for faster daily checks
- Cleaner Modify modal for multi-day bookings
- Cleaner cart codes and credits experience
- Cleaner cart dashboard for faster checkout
- Cleaner cart editors for faster checkout changes
- Cleaner cart labels and clearer dashboard tooltips
- Cleaner cart modify layout on any screen
- Cleaner cart payment history in the dashboard
- Cleaner cart price summary without ABGC clutter
- Cleaner cart totals with clearer breakdown
- Cleaner cart updates with fewer repeats
- Cleaner cart view with fewer time fields
- Cleaner cart without inline timeslot options
- Cleaner dashboard KPIs and faster at-a-glance status
- Cleaner date and time editing in cart
- Cleaner end times for flexible multiday bookings
- Cleaner flexible multiday listings on your calendar
- Cleaner legal terms section at checkout
- Cleaner timeslot cards in the modify cart
- Cleaner timeslot options in the cart
- Cleaner two-column time options in cart
- Clearer 100-Benefits Guide Section Introductions
- Clearer Dashboard Today filter and deposit headlines
- Clearer Unit Downtime guide with schedule visuals
- Clearer benefits copy for rental operators
- Clearer benefits messaging for your customers
- Clearer cart alternatives during booking changes
- Clearer cart breadcrumb labels
- Clearer cart breadcrumbs for easier checkout
- Clearer cart conflict messages and summary
- Clearer cart conflict reasons at checkout
- Clearer cart header columns for faster checkout
- Clearer cart hold timer at checkout
- Clearer cart payment confirmation for customers
- Clearer cart price summary with promo badges
- Clearer cart promotions label at checkout
- Clearer cart purpose and check-in balance view
- Clearer cart status messages while booking
- Clearer cart summary at checkout
- Clearer cart summary during checkout
- Clearer cart timeline card for faster reviews
- Clearer cart totals with cleaner price summary
- Clearer cart updates while customers book
- Clearer conflict links in the cart sidebar
- Clearer custom domain setup example
- Clearer date and time summary in cart
- Clearer fee details in the cart
- Clearer gap tooltips during booking setup
- Clearer gift card instructions at checkout
- Clearer inline options when modifying a cart
- Clearer labels for booking receipt codes
- Clearer labels for flexible multiday bookings
- Clearer mobile timeline for overlapping bookings
- Clearer overdue cart completion status
- Clearer payment due and refund due summary
- Clearer payment status when payment details were missing
- Clearer price breakdown when modifying a cart
- Clearer primary checkbox styling at checkout
- Clearer publishable key confirmation in checkout
- Clearer refund error messages at checkout
- Clearer section intros in the 100‑benefits guide
- Clearer starting prices on your calendar
- Clearer terms agreement cards at checkout
- Click to accept checkout prompts faster
- Codes panel showed clearer value details
- Collapsed price summary for a cleaner cart
- Compare booking schedule scenarios before committing
- Connected your custom domain to online booking
- Corrected paid reference shown on cart status
- Current booking no longer blocked availability
- Dashboard calendar moved to a dedicated page
- Dashboard cart balances stayed accurate after refunds
- Dashboard cart headlines matched your rental timing
- Dashboard carts showed correct expiration status
- Dashboard metrics refreshed faster, plus Payments Queue tile
- Dashboard showed today’s activity more reliably
- Date filters stayed highlighted in navigation
- Deposit details stayed clear in the cart
- Downtime bookings opened without schedule errors
- Edit provisional holds right from the cart
- Expanded diagnostic export in a cleaner view
- Export Center and per-unit reporting fixed
- Export cleaner, more usable CSV reports
- Faster KPI dashboards and report exports
- Faster cart updates during booking changes
- Faster customer lookup in Staff Reservations
- Fee slider behavior stayed consistent across bookings
- Fewer cart checkout errors during busy periods
- Fewer cart checkout errors during busy periods
- Fewer check-in payment errors at checkout
- Fewer checkout interruptions during cart changes
- Fewer unwanted emails from your cart
- Filter admin carts to find bookings faster
- Filter flexible options right in the cart
- Filter your cart items in one place
- Filtered flexible options for faster calendar booking
- Filters stayed in place while browsing carts
- Finalize charges with optional card-on-file payment
- Find anything faster with dashboard search
- Finished Timeslot Wizard for faster setup
- Fixed Units Search JSON‑LD listing errors
- Fixed admin access issues in the cart
- Fixed admin cart details page formatting
- Fixed calendar bug modal tenant scoping
- Fixed card-on-file selection during cart changes
- Fixed cart accordion header in Modify Cart
- Fixed cart edit errors during booking changes
- Fixed cart edit errors during charges and refunds
- Fixed cart modify columns on desktop
- Fixed custom domain routing for logged-in users
- Fixed flexible daily duration in cart
- Fixed flexible same-day pricing and calendar layout
- Fixed flexible timeslot label in calendar
- Fixed gift card totals for staff reservations
- Fixed grouped legacy carts for smoother checkouts
- Fixed off-session card-on-file checkout errors
- Fixed payment issues when modifying cart
- Fixed routing for app, subdomains, and custom domains
- Fixed staff reservation submit button not enabling
- Flexible options applied correctly during cart changes
- Gift card discounts updated correctly in staff reservations
- Gift card guide checkout experience improved
- Gift card payments and order totals now match
- Gift card refunds showed separately in cart
- Gift cards appeared in the dashboard cart
- Gift cards stayed accurate after cart refunds
- Gift codes stayed hidden during payment
- Hide cart details when you needed to
- Holds cleared automatically after cart payment
- Improved Sensible Weather checkout and admin controls
- Improved admin booking pages when records were missing
- Improved cart checkout payment handling
- Improved cart date and time editing
- Improved cart expiration to prevent lost bookings
- Improved cart payment handling at checkout
- Improved cart refund charge handling
- Improved cart totals and payment validation
- Improved checkout reliability on custom domains
- Improved gift card handling in the cart
- Improved gift card refunds from the cart
- KPIs dashboard loaded reliably on first visit
- Keep booking controls visible while you scroll
- Kept carts usable after refunds
- Live dashboard KPIs and smarter queue filters
- Location fees now appeared on Admin Reconcile
- Modify Cart button moved to the top
- Modify Cart timeslot changes applied correctly
- Modify Pricing used only staged gift cards
- Modify cart bookings with fewer steps
- Modify cart codes started enabled by default
- Modify fees and taxes with clearer totals
- Modify-cart pricing kept the right option
- More accurate cart lifecycle tracking
- More accurate cart totals and validations
- More accurate fees and taxes in Modify Cart
- More accurate nets, fees, and refunds
- More accurate totals before checkout finalization
- More accurate totals in Reconcile Preview
- More detailed CSV exports for faster reconciliation
- More flexible cart timeslot selection
- More noticeable cart hold “Extend 2 min” button
- More reliable cart location changes
- More reliable checkout during busy booking times
- More reliable checkout summary updates
- More reliable multi-day pricing during booking
- More reliable refund saving in carts
- More reliable refunds across repeat attempts
- More reliable refunds during busy booking times
- More reliable refunds during retries
- More reliable totals for refunds and fees
- Move cart date and time in one step
- Multiday badge now showed correctly on bookings
- Multiday preset end dates stayed in sync
- New 100 Benefits Guide for faster selling
- Order summary showed changes after edits
- Preferred dates now stayed saved and visible
- Prevented cart location errors from early clicks
- Prevented duplicate cart refunds on retries
- Prevented duplicate refunds on already-refunded charges
- Prevented empty carts after expiration
- Prevented invalid dates during daily checkout
- Prevented zero-quantity overbookings in checkout
- Preview refund allocations before processing
- Preview refunds for selected bookings and amounts
- Print options stayed visible in checkout modal
- Quantity changes moved into Availability modal
- Recompute cart totals from the admin view
- Reduced duplicate credit card charges in carts
- Refund completed carts anytime from the cart
- Refund faster with percent quick buttons
- Refund messages changed from generic to actionable
- Refund modal showed remaining balance and identifiers
- Refund modal totals calculated more accurately
- Refund modal used a clearer stepped layout
- Refund modal worked more reliably at checkout
- Refund percent based on remaining balance
- Refund reason field used full width
- Refund reason selection got clearer and faster
- Refund reasons showed clearer colors and icons
- Refund reasons used clearer radio buttons
- Refund stored value before charging cards
- Refunds handled more reliably at checkout
- Refunds now displayed correctly in cart
- Refunds now stayed visible in payment history
- Refunds now used a guided two-step flow
- Rental Agreement label replaced Rental Provisions
- Rental details modal now used clearer tabs
- Reports now included legacy bookings
- Rex prompts auto-submitted during booking
- Scheduled maintenance appeared first in availability
- Search results no longer limited by bookable window
- Searched faster from your dashboard home
- See capacity and system health at a glance
- See card details for each payment
- See full cart financials in one place
- See maximum revenue potential for any date range
- See more details in Bookings Summary
- See paid time right on the cart
- See projected remaining gift card balance in cart
- Set an end date for flexible ranges
- Settled cart balances during check-in
- Show flexible return dates in booking summaries
- Show provisions directly in checkout flow
- Show waiver provisions during checkout
- Simpler credit application in the cart
- Simplified cart quantity updates
- Simplified gift card controls in Modify Cart
- Single QR code on checkout success page
- Single source dates across your bookings
- Smarter default payment method at checkout
- Smarter minimum-day rules for multi-day carts
- Smoother Modify Cart experience for customers
- Smoother cart changes with clearer pop-ups
- Smoother final charges with clearer payment choices
- Smoother multiday date changes in cart
- Spot key transaction details at a glance
- Spot revenue trends with period comparisons
- Staff cart hold timer stayed accurate on refresh
- Staff guides updated for cart-first workflows
- Staff reservation carts now used your hold time
- Stopped duplicate cart payment emails
- Stopped duplicate payments from being recorded
- Track key KPIs and today’s queue faster
- Tracked fee enrichment coverage on dashboard
- Transactions page worked better on any device
- Unified availability grid for faster booking decisions
- Unified gift card, voucher, and coupon rules
- Updated cart code controls and layout
- Updated cart launch readiness checklist
- Updated cart quantity editor for faster changes
- Updated guides for Cart and holds
- Updated guides for cart-only reservations
- Updated inline date/time button in cart
- Upgrade the Modify Cart experience
- Verified cart fee totals at a glance
- View key business KPIs in one dashboard
- Viewed cart modification history at a glance
- Viewed cart payment history in one place
- Viewed rental details without leaving the cart
- Weather add-ons applied correctly at checkout
- Weather widget added to checkout flow
- Weekly Gap Insights email recommendations went live
- Welcome checklist returned to Dashboard Home
- Welcome messages saved on booking updates
Booking Site (6)
Communication (7)
- Autofill turned off for weather email credentials
- Cleaner, consistent custom domain email templates
- Cleaner, mobile-friendly custom domain emails
- Clearer weekly gap insights emails, every time
- Faster Insights test emails with prefilled settings
- Insights emails prefilled with smarter validation
- Smoother, faster email signup flow
FAQ (4)
Fleet & Inventory (99)
- Added approval workflow for high-risk actions
- Added location-based mileage fees to bookings
- Cart address changes saved for mileage fees
- Charge a base delivery fee plus mileage
- Charge destination fees based on mileage
- Choose the correct unit name column
- Cleaner Locations dashboard for faster navigation
- Cleaner imports with fewer formatting errors
- Cleaner saving indicator in Admin
- Cleaner two-column layout in Rex Import Wizard
- Cleaner unit forms with category-specific fields
- Cleaner, easier-to-scan Reports Dashboard
- Clearer cart item start/end date-times
- Clearer mileage fees across cart and receipts
- Clearer mileage pricing across the admin
- Column mapping suggestions showed correctly in dropdowns
- Column questions showed real booking context
- Conversation badges stayed readable on every screen
- Cumulative changelog growth chart in Admin
- Custom domains guide made clearer and easier
- Edit delivery addresses when modifying a cart
- Explore DX1 responses from the Admin account page
- Faster Import Wizard column mapping
- Faster Rex Messages with instant templates
- Faster Unit Performance potential revenue view
- Faster column mapping for imported spreadsheets
- Faster imports with pre-filled matching suggestions
- Faster, clearer cart mileage entry in admin
- Faster, more complete import column mapping
- Fixed Dx1 unit saves during imports
- Fixed Import Wizard column mapping confusion
- Fixed delivery address prefill and validation
- Fixed mileage-based destination fees in cart
- Fixed report type conflicts in Admin
- Guides sidebar categories stayed in the right order
- Import Wizard analysis ran faster and refreshed live
- Import Wizard mapping results saved correctly
- Import Wizard now completes bookings reliably
- Import Wizard saved progress and simplified navigation
- Import Wizard steps 1–3 ran more reliably
- Import files stayed securely stored in RecSystems
- Import review now blocked by missing units
- Import wizard messages stayed after refresh
- Import wizard ran without unexpected errors
- Imports now blocked when units were unmapped
- Improved Dx1 unit mapping during imports
- Improved JSON-LD for better agent visibility
- Improved cart mileage tracking reliability in Admin
- KPI dashboard added health badges and trends
- Kept delivery address visible for mileage locations
- Live progress updates during Rex imports
- Manage your entire fleet from one hub
- Managed Dx1 planning from one page
- Mapped import columns in an Excel-like view
- Match imported units inline during Rex import
- Mileage-based delivery fees calculated correctly in cart
- Mileage-based destination fees worked more reliably
- More accurate AI column mapping suggestions
- More accurate addresses for mileage-based fees
- More accurate booking platform options for imports
- More reliable Import Wizard from start to finish
- More reliable add-on selection in cart
- More reliable support chat and ticket alerts
- Per-key analysis badges in Admin
- Profile badge achievements displayed correctly
- Quickly view and export redacted DX1 data
- Redesigned Reports Dashboard for 5-second clarity
- Reports dashboard KPIs displayed correctly again
- Reports dashboard delivered deeper, actionable insights
- Reports dashboard now highlighted controllable metrics
- Review and approve imports before they go live
- Rex Import Wizard felt more personal and helpful
- Rex Import Wizard updates appeared in real time
- Rex guidance appeared inside the import wizard
- Rex guided you through imports step-by-step
- Rex guided you through the entire import
- Rex now recognized every uploaded CSV file
- Search and filter changelogs in Admin
- See sample data when matching import columns
- See unit-by-unit results with Performance Report
- Self-serve Import Wizard for faster onboarding
- Smarter import preview with Rex guidance
- Smartwaiver waivers synced with your bookings
- Smoother CSV import review with clearer data
- Smoother cart location and address selection
- Smoother cart mileage entry in admin
- Smoother cart mileage location fee checkout
- Smoother imports wizard with fewer interruptions
- Smoother mileage-based location fees in cart
- Smoother, faster Import Wizard experience
- Spreadsheet column mappings saved reliably during imports
- Step 3 mapping updates faster with live progress
- Stopped unexpected add-ons from auto-selecting
- Streamlined Rex imports with live discovery preview
- Use new sales templates and ROI tools
- View DX1 rental inventory in RecSystems
- View product updates directly in your admin
- Waiver links added to cart confirmation emails
- ZIP code changes revalidated addresses correctly
Integrations (4)
Managing Bookings (1)
Mobile (2)
Partnerships (2)
Payments & Billing (1)
Payments & Pricing (26)
- AR aging reports now supported Created vs Rental basis
- Billing reports received world-class upgrades
- Charge delivery fees by distance from locations
- Check-in emails showed the correct local time
- Choose when and how addons got paid
- Cleaner billing reports with an extra KPI
- Cleaner billing series reports without grouped dates
- Cleaner refund reasons and safer gift card handling
- Cleaner refunds exports with consistent descriptions
- Clearer executive billing PDFs with footer details
- Clearer payment error messages at checkout
- Clearer, more accurate billing reports
- Custom domain checkout pages loaded more reliably
- Export billing reports with cleaner, polished output
- Export reports as a real Excel workbook
- Faster Billing Reports with On-Demand Payment Methods
- Faster dashboard navigation with shortcuts and mobile bar
- KPIs report now showed net fees clearly
- More consistent report exports in live and test
- Prevented duplicate refunds at confirmation
- Refund checklist updates reflected completed improvements
- Refunds no longer double-submit accidentally
- Refunds now followed a guided step-by-step flow
- Reports dashboard loaded faster and smoother
- Smoother dashboard navigation and quicker actions
- View reports across multiple accounts
Performance & Reliability (10)
- Block cards stayed centered across layouts
- Centralized business info for FAQs and Rex
- Cleaner booking pages for better search visibility
- Clearer step checkboxes for smoother workflows
- Clearer unit search wording across your dashboard
- Create all new items from one place
- Improved Guides Support section navigation
- Marked guides complete without page glitches
- More reliable alerts and automated system monitoring
- Smarter session tracking with bot filtering
Reports & Analytics (6)
Reports & Insights (37)
- Choose cash or accrual basis in reports
- Cleaner maintenance list with tighter spacing
- Cleaner report filters for faster reporting
- Cleaner ticket creation page with clearer sections
- Clearer KPI dashboard summaries by unit and timeframe
- Clearer reconciliation exports with better traceability
- Coupon discount no longer defaulted to 10%
- Dashboard home content loaded reliably again
- Dashboard receipts now matched the correct booking
- Downtime guide lists made easier to scan
- Export links were added to Reports views
- Find and switch accounts faster with search
- Improved export privacy and PDF reliability
- Improved tax and fee setup forms
- Improved ticket vertical alignment in dashboard
- Integration guides added clearer buttons and links
- KPI reports opened as your default view
- Maintenance types displayed in a clearer grid
- Manage Weekly Gap Insights from Reports
- More reliable dashboard exports, better organized
- New KPI tiles and actions toolbar in Reports
- New staff guide for managing unit downtime
- Redirected RecSystems subdomains to your custom domain
- Removed QR section from the dashboard
- Reports loaded faster with background rendering
- Scheduled Weekly Gap Insights by day and time
- Simplified DX1 setup with fewer required fields
- Smoother DX1 pre-key onboarding in dashboard
- Smoother Reports dashboard sorting and toggles
- Sorted KPI units for faster dashboard scanning
- Sorted KPIs by unit for faster scanning
- Staff downtime guide became faster to follow
- Stopped dashboard clock timezone flickering
- Submitted bugs faster from your dashboard
- Ticket dashboard UI tweaks for faster work
- Ticket details page made easier to use
- Ticket pages stayed centered in your viewport
Rex AI Assistant (10)
- AI Content Refresh - Generate Marketing Copy
- Actions Rex Can Take — AI-Powered Operations
- Content Generation - Create Descriptions with Rex
- Customer Emails Through Rex — Draft, Review, Send
- Fleet Status & Weather Intelligence
- Meet Rex: Your AI Copilot for Rental Operations
- Pricing Assistance - Let Rex Help Set Your Rates
- Rex Chat: Your AI Conversation Hub
- Rex's Smart Suggestions — AI-Powered Recommendations
- Talking to Rex — Tips for Great Results
Settings (7)
Team (4)
Troubleshooting (6)
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