Skip to main content

Common Issues & Solutions

6 min read Beginner For Owner, Manager, Staff Updated about 2 months ago
Quick Answer
This page lists common RecSystems issues and quick solutions. For login issues, try clearing your browser cache. For payment issues, verify your Stripe connection. For availability issues, check your timeslot settings.

Common Issues & Solutions

Quick fixes for the most common problems. Can't find your issue? Check the detailed guides or contact support.

Quick Fixes

Page Not Loading

  1. Refresh the page (Ctrl/Cmd + R)
  2. Check your internet connection
  3. Try a different browser
  4. Clear browser cache and cookies
  5. Wait a moment and try again

Changes Not Saving

  1. Look for red error messages near fields
  2. Ensure all required fields are filled
  3. Check your internet connection
  4. Refresh and try again

Can't Find Something

  1. Use the search bar at the top
  2. Check date filters are correct
  3. Check status filters (may be hidden)
  4. Try the calendar view for bookings

Login Issues

Problem Quick Fix
Forgot password Click Forgot Password? on login page
Wrong password Reset password via email
Account locked Wait 15 minutes, then try again
Verification failed Refresh page and complete verification again
Email not confirmed Check email for confirmation link

Detailed login troubleshooting →

Payment Issues

Problem Quick Fix
Card declined Try a different card
Payment stuck Wait 30 seconds, then refresh
Wrong amount charged Check cart for all items and fees
Refund not showing Allow 5-10 business days for bank processing
Can't add payment method Verify card details and try again

Detailed payment troubleshooting →

Booking Issues

Problem Quick Fix
No availability showing Check date/time settings and timeslot validity
Can't modify booking Check if booking is already checked in
Booking disappeared Search by confirmation number
Wrong dates shown Check timezone settings
Can't check in Ensure booking status is Reserved

Detailed booking troubleshooting →

Dashboard Issues

Dashboard Won't Load

  1. Clear browser cache
  2. Try incognito/private window
  3. Check if you have the right permissions
  4. Verify your account is active

Numbers Look Wrong

  1. Check the date range filter
  2. Verify you're viewing the correct account (if multi-account)
  3. Refresh to get latest data
  4. Reports update every 15 minutes

Can't See Certain Features

  1. Check your user role (some features are admin-only)
  2. Feature may not be enabled for your account
  3. Contact your account admin

Mobile Issues

App/Site Not Working on Phone

  1. Ensure browser is up to date
  2. Clear mobile browser cache
  3. Try landscape mode for more space
  4. Check internet connection

Touch Not Responding

  1. Clean your screen
  2. Remove screen protector if problematic
  3. Try a different browser
  4. Restart your device

Integration Issues

SmartWaiver Not Working

  1. Verify API key is correct
  2. Check SmartWaiver account is active
  3. Ensure waiver template is published
  4. Test connection in settings

Weather Protection Not Showing

  1. Verify Sensible Weather is enabled
  2. Check location has coordinates set
  3. Dates must be in the future
  4. Test connection in settings

Google Analytics Not Tracking

  1. Verify Measurement ID format (G-XXXXXXXXXX)
  2. Check in GA4 Realtime report
  3. Ad blockers may prevent tracking
  4. Allow 24 hours for historical data

Email Issues

Customers Not Getting Emails

  1. Check customer email is spelled correctly
  2. Ask customer to check spam/junk folder
  3. Verify email wasn't bounced (check email logs)
  4. Test by booking with your own email

Staff Not Getting Notifications

  1. Check notification settings in your profile
  2. Verify your email address is correct
  3. Check spam/junk folder
  4. Some notifications require admin role

Speed Issues

Everything is Slow

  1. Check your internet speed
  2. Clear browser cache
  3. Close unused browser tabs
  4. Try a different browser
  5. Try at a different time (server load)

Reports Take Too Long

  1. Try a smaller date range
  2. Reports generate in background—wait for completion
  3. Large exports may take 1-2 minutes
  4. Peak times may be slower

Error Messages

Something went wrong

Generic error—try:

  1. Refresh the page
  2. Try the action again
  3. Check for specific field errors
  4. Contact support with screenshot if persists

Not authorized

You don't have permission—check:

  1. Your user role (employee vs. admin)
  2. If you're logged in
  3. If you're in the right account

Session expired

Your login timed out:

  1. Log in again
  2. This is normal after inactivity
  3. Check Remember me on login to stay logged in longer

Please try again

Temporary issue:

  1. Wait a few seconds
  2. Try the action again
  3. Refresh and retry
  4. Contact support if persists

Before Contacting Support

Collect this information to help us help you faster:

  1. What were you trying to do?
  2. What happened instead?
  3. Screenshot of any error messages
  4. Browser and device you're using
  5. Time the issue occurred
  6. Confirmation numbers or IDs involved

Getting Help

Self-Service

Contact Support

  • Email: [email protected]
  • Hours: Monday-Friday, 9 AM - 5 PM CST
  • Include details listed above

Frequently Asked Questions

My page won't load or is stuck
Try refreshing the page (Ctrl/Cmd + R). If that doesn't work, clear your browser cache, or try a different browser. Check your internet connection if issues persist.
I can't find a booking
Use the search bar with confirmation number, customer name, email, or phone. Check that you're looking at the correct date range. The booking may be under a different status filter.
Changes aren't saving
Look for red error messages near form fields. Ensure all required fields are filled. Check your internet connection. Try refreshing and making the change again.