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Contact RecSystems Support

2 min read Beginner For Owner, Manager, Staff Updated about 2 months ago
Quick Answer
Contact RecSystems support by emailing [email protected]. We typically respond within 1-2 hours during business hours (Monday-Friday, 9 AM - 5 PM CST).

Contacting Support

Can't find the answer you need? Our support team is here to help.

How to Reach Us

Email Support

Email: [email protected]

Hours: Monday – Friday, 9 AM – 5 PM CST

Response time: We typically respond within 1-2 hours during business hours. Urgent issues are prioritized.

What to Include

Help us help you faster by including:

  1. Your account name — The name of your rental business
  2. What you're trying to do — Describe your goal
  3. What's happening — Describe the issue you're experiencing
  4. Screenshots — If applicable, attach screenshots showing the problem
  5. Steps to reproduce — What did you do right before the issue occurred?

Example Support Request

Subject: Unable to process refund for booking #12345

Hi,

I'm trying to process a partial refund for booking #12345, but I'm getting an error message when I click the Refund button.

My account is Lake Fun Rentals.

I've attached a screenshot of the error message.

Thanks for your help!

Before Contacting Support

Save time by checking these resources first:

1. Search the Help Center

Use the search bar at the top of this page. We have articles covering most common questions.

2. Check Troubleshooting Guides

3. Ask Rex

Rex, your AI assistant, can often answer questions instantly. Click the Rex icon in your dashboard to start a conversation.

Urgent Issues

For urgent issues affecting your ability to take bookings or payments:

  1. Email [email protected]
  2. Put URGENT in the subject line
  3. Describe the business impact

We prioritize issues that prevent you from operating your business.

Feature Requests

Have an idea to make RecSystems better?

Email us at [email protected] with the subject line Feature Request.

We read every suggestion and use them to guide our product development.

What We Can Help With

Our support team can help with:

  • ✅ How to use RecSystems features
  • ✅ Account and billing questions
  • ✅ Technical issues and errors
  • ✅ Data questions and exports
  • ✅ Setup and configuration assistance

What We Can't Help With

  • ❌ Disputes between you and your customers
  • ❌ General business advice
  • ❌ Custom development or integrations (contact us for partnership inquiries)

Your Feedback Matters

After your support interaction, you may receive a brief survey. Your feedback helps us improve our support quality.

Thank you for being a RecSystems customer!

Frequently Asked Questions

How do I contact RecSystems support?
Email [email protected]. We typically respond within 1-2 hours during business hours (Monday-Friday, 9 AM - 5 PM CST).
Is there a phone number for support?
We provide support via email to ensure we can best assist you with your specific situation. For urgent issues, include 'URGENT' in your email subject line.
What should I include in my support request?
Include your account name, what you're trying to do, what's happening, and screenshots if applicable. This helps us help you faster.