Login Troubleshooting#

Can't get into your account? This guide covers common login issues and how to fix them.

Forgot Password#

How to Reset#

1. Go to the login page
2. Click Forgot your password?
3. Enter your email address
4. Click Send Reset Instructions
5. Check your email (including spam/junk)
6. Click the link in the email
7. Enter and confirm your new password

Reset Link Not Working#

No Reset Email Received#

1. Check spam/junk folder
2. Verify email address — Did you use the right one?
3. Wait a few minutes — Emails usually arrive within 1-2 minutes
4. Try again — Request another reset
5. Contact admin — They can verify your account email

Multiple Failed Attempts#

What Happens After Failed Logins#

If you enter the wrong password multiple times, you won't be locked out, but you should:

1. Stop and verify — Make sure Caps Lock is off
2. Reset your password — Use Forgot Password? to get a fresh start
3. Check your email — Make sure you're using the right account

Best Practices#

• Use a password manager
• Check Caps Lock before typing
• Use the Show Password option to verify
• Reset password if you're unsure

Verification Failed#

What Is Verification?#

RecSystems uses security verification to protect against automated attacks. You may see a challenge or checkbox during login.

Common Issues#

Verification failed error:

1. Refresh the page and try again
2. Complete the challenge if shown
3. Wait a moment — don't click repeatedly

Challenge won't load:

1. Check internet connection
2. Disable ad blockers temporarily
3. Try a different browser
4. Clear browser cache

Verification loops:

1. Clear cookies and cache
2. Try incognito/private mode
3. Use a different browser
4. Check for VPN issues (some VPNs cause problems)

Browser Issues#

Some browser settings can interfere:

• Ad blockers — May block verification scripts
• Privacy extensions — Can prevent challenges from loading
• JavaScript disabled — Must be enabled
• Cookies blocked — Allow cookies from RecSystems

Email Not Confirmed#

New Account Setup#

After creating an account, you must confirm your email:

1. Check your inbox for Confirmation Instructions
2. Click the confirmation link
3. You'll be signed in automatically

Confirmation Email Missing#

1. Check spam/junk folder
2. Search for RecSystems in all mail
3. Request new confirmation:
   • Go to login page
   • Click Didn't receive confirmation instructions?
   • Enter your email
   • New confirmation sent

Confirmation Link Issues#

Wrong Account or Can't Access#

Multiple Accounts#

If you have access to multiple accounts:

1. Log in to RecSystems
2. Click your name/account switcher
3. Select the correct account

Wrong Role/Permissions#

If you can log in but can't access certain features:

• Check with your account admin
• You may need a different role
• Some features are admin-only

Never Had an Account#

If you're trying to access an account but were never invited:

1. Contact the account owner/admin
2. They need to add you as a team member
3. You'll receive an invitation email

Session Expired#

Session expired Message#

Your login session ends after:

• Extended inactivity
• Browser was closed
• Logged in on another device (some settings)

Solution: Simply log in again.

Staying Logged In#

Check Remember me on the login page to stay logged in longer on this device.

Note: For shared computers, don't use Remember me and always log out when done.

Login Page Issues#

Page Won't Load#

1. Check your internet connection
2. Try a different browser
3. Clear cache and cookies
4. Try again later (rare server issues)

Redirect Loop#

If you keep getting sent back to login:

1. Clear browser cookies
2. Clear cache
3. Try incognito/private mode
4. Check that cookies are enabled

Wrong Domain#

Make sure you're on the correct URL:

• Check for typos in the address
• Bookmark the correct login page
• Use links from official emails

Two-Factor Authentication (2FA)#

If You Use 2FA#

1. Enter your password
2. Enter the code from your authenticator app
3. Codes change every 30 seconds

Lost Access to 2FA#

If you can't access your authenticator:

1. Contact your account admin
2. They can disable 2FA for your account
3. Set it up again with a new device

Codes Not Working#

• Check your device clock is accurate
• Use the latest code (they refresh every 30 seconds)
• Make sure you're entering for the right account

Getting More Help#

Before Contacting Support#

Try these steps first:

1. Clear browser cache and cookies
2. Try a different browser
3. Try a different device
4. Reset your password

Contact Support#

If you still can't log in:

Email: [email protected]

Include:

• Your email address
• What you've tried
• Any error messages (screenshots help)
• Browser and device you're using

Security Tips#

Password Best Practices#

• Use a unique password for RecSystems
• Include letters, numbers, and symbols
• Make it at least 8 characters
• Don't share your password
• Use a password manager

Safe Login Habits#

• Only log in on trusted devices
• Log out on shared computers
• Don't save password on public computers
• Watch for phishing emails (we never ask for your password)

Related Articles#

• Common Issues
• Roles & Permissions