Redeeming Gift Cards#

When customers have gift cards, they can apply them at checkout to reduce or cover their booking cost. Here's how redemption works.

Customer Redemption#

At Checkout#

1. Complete booking selection — Add rentals to cart
2. Go to checkout — Start the payment process
3. Find gift card field — Look for Gift Card or Promo Code
4. Enter code — Type the code exactly
5. Click Apply — Balance applied to total
6. Complete payment — Pay remaining balance (if any)

What Customers See#

After applying a gift card:

Subtotal:              $350.00
Gift Card (A1B2C3):   -$100.00
────────────────────────────────
Amount Due:            $250.00

If gift card covers everything:

Subtotal:              $350.00
Gift Card (A1B2C3):   -$350.00
────────────────────────────────
Amount Due:              $0.00

Partial Redemptions#

Using Part of a Gift Card#

If the gift card is worth more than the booking:

Gift Card: $200
Booking: $150

• Applied: $150
• Remaining balance: $50
• Customer pays: $0

The $50 remains on the gift card for future use.

Multiple Gift Cards#

Customers can combine multiple gift cards:

Gift Card 1: $75
Gift Card 2: $50
Booking: $200

• Total applied: $125
• Customer pays: $75

Staff-Assisted Redemption#

For phone orders or dashboard bookings:

In Dashboard#

1. Create the reservation
2. Go to payment section
3. Enter gift card code
4. Apply to booking
5. Collect remaining balance (if any)

Checking Balance First#

Before applying:

1. Go to Gift Cards
2. Search for the code
3. Verify balance
4. Then apply to booking

What Can Be Redeemed#

Gift Cards#

• Full balance available
• Partial use allowed
• Remainder saved

Vouchers#

• Full value typically
• One-time use usually
• Applied pre-tax

Coupons & Discounts#

• Percentage or fixed
• Applied pre-tax
• Restrictions may apply

Redemption Rules#

Order of Application#

When multiple codes are used:

1. Percentage coupons (reduces subtotal)
2. Fixed discounts (reduces subtotal)
3. Vouchers (pre-tax)
4. Taxes calculated
5. Gift cards (post-tax, like cash)

Stacking Rules#

Depending on your settings:

• One coupon per order (common)
• Multiple gift cards allowed
• Vouchers stack with gift cards

Common Issues#

Code Not Working#

Invalid code

• Check spelling (case-sensitive)
• Verify code is for your business
• Ensure code hasn't expired

Code already used

• Some codes are one-time use
• Check if balance is depleted
• Vouchers typically single-use

Balance insufficient

• Gift card may have been partially used
• Check remaining balance
• Add payment for remainder

Removing a Gift Card#

If applied by mistake:

1. Find the applied code in checkout
2. Click Remove or X
3. Code is removed
4. Balance restored to gift card

Staff Tips#

Helping Customers#

• Guide them to the promo code field
• Verify code before they apply
• Explain remaining balance
• Confirm total after application

Checking Codes#

Before processing:

• Search code in dashboard
• Verify balance
• Check for restrictions
• Note any expiration

Processing Zero-Balance Checkouts#

When gift card covers everything:

• No credit card needed
• Booking still confirmed
• Receipt shows gift card payment

Best Practices#

Customer Communication#

• Remind customers about their gift cards
• Include code in their email
• Make redemption field visible

Tracking#

• Note when gift cards are redeemed
• Track partial balances
• Monitor for fraud

Support#

• Be ready to help with codes
• Know how to look up balances
• Handle issues gracefully

Related Articles:

• Gift Cards Overview
• Creating Gift Cards
• Booking Basics