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Managing Locations - Pickup & Delivery Points

5 min read Beginner For Owner, Manager Updated about 2 months ago
Quick Answer
Locations in RecSystems are pickup and return points where customers collect rentals. Go to Account → Locations to add locations with addresses, contact info, and optional fees.

Managing Locations

Locations define where customers pick up and return their rentals. Whether you operate from a single marina or multiple sites, locations help organize your business and guide customers to the right place.

What Is a Location?

A location is a physical place where customers can:

  • Pick up their rental at the start of their booking
  • Return the rental at the end
  • Meet staff for check-in and instructions

Common location types:

  • Marinas and docks
  • Storefronts and offices
  • Parks and launch sites
  • Delivery zones
  • Mobile meeting points

Why Locations Matter

For Customers

  • Know exactly where to go
  • Get directions and contact info
  • See any location-specific fees upfront
  • Choose the most convenient pickup point

For Your Business

  • Organize inventory by physical location
  • Track which units are where
  • Charge location-specific fees (delivery, etc.)
  • Provide clear pickup instructions

Location Features

Each location in RecSystems can have:

Feature Description
Name Display name (e.g., Main Marina)
Address Full street address for directions
Contact Info Phone, email, and special instructions
Fees Optional pickup or delivery fees
Units Which rental units are available here
Photos Images of the location

Single vs. Multiple Locations

Single Location

If you operate from one place:

  • Create one location
  • Assign all units to it
  • Customers don't need to choose

Multiple Locations

If you have several sites:

  • Create a location for each
  • Assign units to appropriate locations
  • Customers choose during booking
  • Can charge different fees per location

How Locations Connect to Units

Units can be available at one or more locations:

Location: Main Marina
├── 22ft Pontoon
├── 24ft Pontoon
└── Jet Ski #1

Location: South Dock
├── 22ft Pontoon (same unit, multiple locations)
├── Fishing Boat
└── Jet Ski #2

Key points:

  • A unit can be at multiple locations
  • Only published locations appear to customers
  • Units not assigned to any published location won't be bookable

Location Workflow

Here's how locations fit into the booking process:

  1. Setup — You create locations and assign units
  2. Browsing — Customers see unit availability
  3. Booking — Customer selects pickup location (if multiple)
  4. Confirmation — Location address and instructions are included
  5. Pickup — Customer arrives at the correct location
  6. Return — Customer returns to the designated location

Getting Started

To set up locations:

  1. Create your locations — Add at least one pickup point
  2. Add addresses — Enter complete addresses for directions
  3. Set contact info — Phone numbers and instructions
  4. Configure fees — Optional delivery or pickup fees
  5. Assign units — Connect units to their locations
  6. Publish — Make locations visible to customers

What's Next?

Related Articles:

Frequently Asked Questions

What is a location in RecSystems?
A location is a pickup/return point where customers collect and return their rentals—like a marina, storefront, or delivery address. Each location has its own address, contact info, and optional fees.
Can I have multiple locations?
Yes, you can create unlimited locations. Units can be assigned to any or all of your locations, allowing customers to choose where to pick up.
Do I need to set up a location?
Yes, you need at least one location where customers can pick up rentals. Even if you only have one physical location, you need to create it in RecSystems.
Can different units be at different locations?
Yes, each unit can be assigned to one or more locations. You might have some boats at Marina A and others at Marina B.