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Billing & Pricing FAQ

5 min read Beginner For Owner, Accountant Updated about 2 months ago
Quick Answer
RecSystems charges 10% per booking, which includes credit card processing. There are no setup fees, monthly fees, or contracts. You only pay when you make money.

Billing & Pricing FAQ

Everything you need to know about how RecSystems billing works.

Pricing Model

How does RecSystems pricing work?

RecSystems uses a transaction-based pricing model rather than a fixed monthly subscription. You pay a platform fee (a percentage of each transaction) which means you only pay when you make money.

Benefits of this model:

  • No upfront costs
  • No fixed monthly charges
  • Costs scale with your revenue
  • Pay only when you earn

What is the platform fee?

The platform fee is 10% per booking, which includes credit card processing. This is an all-in fee — you're not charged separately for Stripe's payment processing.

Example:

  • Customer pays $300 for a rental
  • Platform fee (10%, includes CC processing): $30
  • You receive: $270

The 10% covers everything: credit card processing, platform access, Rex AI, all features, and support.

Are there monthly fees?

No. There are no monthly subscription fees. Your only cost is the 10% per booking, which includes credit card processing.

Fee Type Amount
Setup fee $0
Monthly fee $0
Per-booking fee 10% (includes CC processing)

Does the 10% include credit card processing?

Yes. The 10% platform fee includes Stripe's credit card processing fees. You are not charged separately for payment processing — it's all included in the 10%.

Payments & Payouts

When do I receive my money?

Payouts follow Stripe's standard schedule:

  • New accounts: 7 business days
  • Established accounts: 2-3 business days

Payouts are deposited directly to your linked bank account.

How often do I get paid?

By default, payouts are processed daily on a rolling basis. You can adjust your payout schedule in your Stripe dashboard.

Can I see a breakdown of fees?

Yes. In your RecSystems reports:

  • View platform fees deducted
  • View payment processing fees
  • Export detailed transaction reports

What happens with refunds?

When you refund a customer:

  • Customer receives full refund amount
  • Payment processing fees are NOT refunded (Stripe policy)
  • Platform fees may be refunded depending on your agreement

Billing Questions

Do you charge for features?

All standard features are included in the platform. There's no feature-based pricing tiers. Premium support or custom development may have additional costs.

Is there a minimum fee?

No. If you have no bookings, you pay nothing. The platform fee only applies when transactions occur.

How do I see my fees?

  1. Go to Bookings → Reports in the navbar
  2. View the Financial Summary
  3. Platform fees are shown in the breakdown
  4. Export for detailed records

Can I get a different rate?

Platform fee rates may be negotiated based on:

  • Transaction volume
  • Business size
  • Partnership arrangements
  • Enterprise agreements

Contact our team to discuss custom pricing.

Tax Questions

Are platform fees taxable?

Platform fees are a cost of doing business (service expense). Consult your accountant for how to properly deduct them.

Do you collect sales tax for me?

RecSystems calculates and collects sales tax from your customers based on your configured tax rates. This tax is included in your payouts—you're responsible for remitting it to tax authorities.

Do you provide tax documents?

You can export all transaction data for tax reporting purposes. We recommend working with your accountant for proper tax documentation.

Account Management

How do I cancel?

You can cancel your RecSystems account at any time:

  1. Contact support at [email protected]
  2. Request account closure
  3. Your data remains accessible for export

What happens when I cancel?

  • Your booking website goes offline
  • Your dashboard remains accessible temporarily
  • You can export all your data
  • Pending payouts are still processed

Can I upgrade or downgrade?

There are no plans to upgrade or downgrade. All features are included. If you need custom arrangements, contact our team.

Do you offer refunds on fees?

Platform fees are earned when transactions occur and are generally non-refundable. Exceptions may be made for technical issues or service problems—contact support.

Getting Started

Is there a free trial?

Contact our sales team for current trial offerings and pricing discussions.

Do I need a credit card to sign up?

You need to connect a Stripe account to accept payments, but there's no upfront charge to create a RecSystems account.

What if I have more questions?

Contact us at [email protected] for billing questions. Include Billing Question in your subject line.

Frequently Asked Questions

How does RecSystems pricing work?
RecSystems charges a platform fee (percentage of each transaction) rather than a monthly subscription. This means you only pay when you make money. The default rate is 10%, but this may vary based on your agreement.
Are there any monthly fees?
There are no monthly subscription fees for basic RecSystems access. You pay platform fees on transactions and standard payment processing fees through Stripe.
What is the platform fee?
The platform fee is 10% per booking, which includes credit card processing. This is an all-in fee - you're not charged separately for Stripe's payment processing. The fee is automatically deducted from each payment.
Does the 10% include credit card processing?
Yes. The 10% platform fee includes Stripe's credit card processing fees (typically 2.9% + $0.30). You're not charged separately for payment processing.