Troubleshooting & Support
3 min read
Beginner
For Owner, Manager, Staff
Updated 20 days ago
Quick Answer
Browse our troubleshooting guides below for common issues, or contact our support team at [email protected]. We typically respond within 2 hours during business hours.
Troubleshooting & Support
Having an issue? You're in the right place. Browse our troubleshooting guides below or contact our support team directly.
Quick Links
Common Issues
The most frequently encountered problems and their solutions — start here.
Login & Access
Can't log in? Account locked? Password reset not working?
Booking Problems
Issues with creating, modifying, or viewing bookings.
Payment Issues
Payment failures, refund problems, or Stripe connection issues.
Contact Support
If you can't find the answer in our guides, reach out to our team:
- Email: [email protected]
- Response time: Typically within 2 hours during business hours
- Hours: Monday–Friday, 9am–6pm ET
Tips for Faster Support
- Include your account name so we can find you quickly
- Describe what happened step by step
- Share any error messages — copy the exact text or take a screenshot
- Note what you expected vs. what actually happened
Frequently Asked Questions
How do I contact RecSystems support?
Email us at [email protected]. Our team typically responds within 2 hours during business hours (Monday–Friday, 9am–6pm ET).
What information should I include in a support request?
Include your account name, a description of the issue, any error messages you see, and steps to reproduce the problem. Screenshots are very helpful.
Is there a status page for RecSystems?
Yes, check status.recsystems.com for real-time system status and any ongoing incidents.
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