Every question from the shop
152 unique jobs, written from the product and Help. Training videos are not up yet. If you are new, start with after hours, Saturday, and staying in charge.
After you close
Nobody is at the desk. People still want to book.
After you close
Can people book after we close?
RecSystems gives rental businesses a complete 24/7 booking path: renters can see live availability, review the full price, reserve inventory, pay a deposit,…
Read the full answer →
After you close
What if two people try to book the last boat?
RecSystems places a temporary hold on selected inventory during checkout.
Read the full answer →
Saturday at the counter
The line is out the door. Some calls still need a person.
Saturday at the counter
How do we get through a slammed Saturday?
RecSystems helps rental operators speed up peak-day check-ins by moving repeatable work before arrival, giving prepared guests a QR or manual fast lane, and…
Read the full answer →
Saturday at the counter
When does a replacement change what the guest owes?
We have not captured a replacement that changes what the guest owes.
No video yet
You stay in charge
Can Rex help without changing a booking on his own?
RecSystems uses human-controlled AI to give rental staff approved answers and review-ready suggestions while reserving refunds, damage, safety, and unusual…
Read the full answer →
You stay in charge
What still needs a person on Saturday?
Refunds, damage charges, safety overrides, maintenance exceptions, and unusual customer requests stay in a human decision path unless the operator has…
Read the full answer →
Saturday at the counter
What changes when the guest moves to a different rental window?
We have not captured a guest moving to a new time window.
No video yet
Price and the 10%
Who pays the fee. Whether a swap keeps the price you quoted.
Keep the price you promised
Can my team replace a boat while keeping the rental time and price we promised?
The operator explicitly chooses Keep original price, reviews the staged change, applies it and checks the saved booking.
Read the full answer →
Who pays the 10%
Who pays the 10%?
The usual RecSystems fee is 10% of the rental subtotal.
Read the full answer →
Keep the price you promised
How do I explain exactly which departure and guest quantity a whale-watching booking covers?
We can show the actual settings, the decision, and the saved result.
No video yet
Getting a page online
Sign up, bring the books you have, make a test booking.
Keep the books you already have
How do we switch without losing the books we already have?
RecSystems has dashboard import tools, including a FareHarbor import flow.
Read the full answer →
Put a booking page online
What does it take to put a booking page online?
Create an account.
Read the full answer →
A test booking that saved
How do I know my first test booking actually saved?
We have not filmed this yet, so we will not guess the clicks.
No video yet
The first week inside
What do I actually set up first?
Complete the business profile, add a fleet, add at least one rental unit with photos and pricing, set the availability schedule, then test the booking page.
Read the full answer →
The first week inside
What belongs in the business profile?
Go to Account → Account Info, fill in business information, upload a logo, set time zone and currency, and save.
Read the full answer →
The first week inside
What is a fleet?
A fleet groups similar rentals — pontoon boats or jet skis — so you can organize inventory and show options to guests.
Read the full answer →
The first week inside
How do I add one rental with photos?
Go to Account → Fleets, pick a fleet, click Add Unit, enter the name and details, add photos, then publish when ready.
Read the full answer →
The first week inside
Where do photos, capacity, and the description live?
Open the unit under Account → Fleets and edit description, key features, photos, capacity, and SEO.
Read the full answer →
The first week inside
How do I book a walk-in at the counter?
Click New Walk-in or + Booking, pick a unit and dates, enter the customer, and process payment.
Read the full answer →
The first week inside
Where do I see today's pickups?
The dashboard calendar is the overview.
Read the full answer →
The first week inside
Can I add many units from a spreadsheet?
Go to Account → Account Info → Import Data, download the CSV template, fill in the units, upload, map columns, preview, then Import.
Read the full answer →
The first week inside
How do I take a unit off the calendar for repair?
Go to Account Info → Unit Downtime, click Schedule Downtime, pick the unit, choose a downtime type, set the dates and times, and save.
Read the full answer →
The first week inside
How do I book several units for one party?
Raise quantity for identical units, or add different units to the same cart.
Read the full answer →
The first week inside
Can I start a booking from an empty square on the calendar?
Yes.
Read the full answer →
Your rentals
Name them. Set how many. Make sure a guest picks the right one.
Add your rentals
How do I add six cabanas that each fit two guests?
Create a cabana fleet, name the unit, set quantity to six and capacity to two guests, then upload its matching photo.
Read the full answer →
Add your rentals
How do I add three matching e-bikes without confusing quantity with range?
Create the e-bike fleet, name the unit, enter the number available and the supplied specifications, then save and reopen it.
Read the full answer →
Add your rentals
Where do I change a booking once the guest is in?
We have not filmed this yet, so we will not guess the clicks.
No video yet
So guests recognize it
How do I turn this boat into a rental unit guests can recognize?
A recognizable unit photo and verified configuration help explain exactly which rental is being discussed.
No video yet
So guests recognize it
How do I show a guest exactly which shaded space they are booking?
A recognizable unit photo and verified configuration help explain exactly which rental is being discussed.
No video yet
So guests recognize it
How does my team know which snowmobile belongs to this rental?
A recognizable unit photo and verified configuration help explain exactly which rental is being discussed.
No video yet
Hours for one rental
How do I set hours and availability for one pontoon?
We have not filmed this yet, so we will not guess the clicks.
No video yet
A guest is standing there
Swap, return, or change the booking without losing the thread.
On the dock
Can dock staff swap a rental with a guest standing there?
We have not filmed this yet, so we will not guess the clicks.
No video yet
On the dock
How do I record a return issue without losing the rental context?
We have not captured a return-and-damage path yet.
No video yet
The other boat is already out
What if the replacement boat is already booked?
We have not filmed this yet, so we will not guess the clicks.
No video yet
Look first, then save
Does picking a new boat save the change right away?
We have not filmed this yet, so we will not guess the clicks.
No video yet
How you set the shop
Turnaround between rentals. Deposits. Different hours at different docks.
How you set the shop
How do I leave time to clean and inspect between rentals?
On the schedule, set Cleanup Minutes.
Read the full answer →
How you set the shop
Do we take a deposit now or the full amount up front?
Collect a deposit at booking and the balance on rental day — or take the full amount up front.
Read the full answer →
How you set the shop
Can two docks keep different hours?
Yes.
Read the full answer →
The guest booking page
No account wall. The full price. A confirmation they will actually read.
The guest booking page
Do people have to create an account before they can book?
No.
Read the full answer →
The guest booking page
Can the guest see every fee before they pay?
Yes.
Read the full answer →
The guest booking page
What does the guest get after they pay?
RecSystems automatically sends a booking confirmation, a payment receipt, and reminders.
Read the full answer →
The guest booking page
Can they add tubes or a cooler while they book?
Create an add-on under Account → Addons, set a name and price, choose per booking or per day, assign it to fleets, and publish.
Read the full answer →
The guest booking page
How do I offer half-day and full-day without a custom form?
Timeslot presets turn your day into buttons guests already understand: morning, afternoon, sunset, overnight.
Read the full answer →
The guest booking page
Is checkout actually built for a phone?
Most bookings happen on phones.
Read the full answer →
The guest booking page
Can we keep our website and still take bookings?
Yes.
Read the full answer →
The guest booking page
Can we require a driver's license at checkout?
At checkout, guests give name, email, and phone.
Read the full answer →
The guest booking page
How long does a guest have to finish paying?
By default, carts are held for 15 minutes during checkout.
Read the full answer →
The guest booking page
What cards do we take?
Guests pay with credit or debit: Visa, Mastercard, Amex, Discover.
Read the full answer →
The guest booking page
Can they pay with a gift card and a card together?
Yes.
Read the full answer →
The guest booking page
Can I force a life jacket or waiver fee onto every booking?
Yes.
Read the full answer →
The guest booking page
Can they stack more than one gift card?
Yes.
Read the full answer →
Photos, waivers, the card
The guest is standing there. Proof and signatures should already be done.
Photos, waivers, the card
Do guests have to use a QR code to check in?
No.
Read the full answer →
Photos, waivers, the card
What if every boat comes back at 5pm?
Same-time returns are scheduled on purpose.
Read the full answer →
Photos, waivers, the card
How do we prove the scratch was not already there?
Take timestamped, GPS-tagged photos at check-out and check-in.
Read the full answer →
Photos, waivers, the card
Can they sign the waiver before they get in line?
Yes.
Read the full answer →
Photos, waivers, the card
How do we keep a card for fuel or damage without a fight at return?
Card on file is authorized at booking through Stripe.
Read the full answer →
Photos, waivers, the card
Who decides when weather cancels the day?
You do.
Read the full answer →
Photos, waivers, the card
How do I check someone in and take the unit back?
For check-in, find the booking, verify the customer, collect any balance due, complete waivers, and click Check In.
Read the full answer →
Photos, waivers, the card
Can I check in some units in a cart and leave the others?
Yes.
Read the full answer →
Photos, waivers, the card
Where do special requests live?
Guests can add a note at checkout.
Read the full answer →
Photos, waivers, the card
Can we check someone in from a phone?
Yes.
Read the full answer →
Photos, waivers, the card
Do we have to download an app?
No.
Read the full answer →
Photos, waivers, the card
Can I check them in if they still owe a balance?
Usually you collect the remaining balance at check-in, using the card on file or a new card, then release the unit.
Read the full answer →
Photos, waivers, the card
How do I charge for a scratch after they return?
Add the damage charge on the booking, then charge the card on file.
Read the full answer →
Hours, seasons, blocked days
When a booking can start. Days you are closed. A unit that is down.
Hours, seasons, blocked days
How do I set hourly vs daily rentals?
Go to Account → Timeslots.
Read the full answer →
Hours, seasons, blocked days
Can Rex draft the rental schedule if I describe the day?
Open Account → Timeslots and click Guided Wizard.
Read the full answer →
Hours, seasons, blocked days
How do I run different hours in peak season?
Set Valid From and Valid Through on your timeslots.
Read the full answer →
Hours, seasons, blocked days
How do I close a day without deleting the whole schedule?
To block dates for specific units, go to Account Info → Unit Downtime and schedule downtime.
Read the full answer →
Hours, seasons, blocked days
Where do I see the whole day at once?
Open the calendar from the dashboard.
Read the full answer →
Hours, seasons, blocked days
How do I add a second pickup spot?
Go to Account → Locations, click New location, enter the name, description, and fee, then Generate Location.
Read the full answer →
Hours, seasons, blocked days
How do I charge for delivery or a farther pickup?
Open the location and set a fixed fee, or enable mileage-based pricing with a base fee plus a per-mile rate.
Read the full answer →
Hours, seasons, blocked days
How do I stay closed every Monday?
Edit the timeslot and uncheck Monday in the active days.
Read the full answer →
Hours, seasons, blocked days
Can they keep the boat on a day we are closed?
Yes.
Read the full answer →
Hours, seasons, blocked days
How do I sell a weekend or weekly package?
Use a multi-day timeslot with Flexible Times.
Read the full answer →
Hours, seasons, blocked days
If I block a day, do the bookings I already have disappear?
No.
Read the full answer →
Hours, seasons, blocked days
Can I start the schedule from a preset instead of writing a paragraph?
Yes.
Read the full answer →
Taking money and giving it back
Stripe. Refunds. Gift cards. The price you quoted on the phone.
Taking money and giving it back
How do we start taking cards?
Go to Account Info → Accept Payments, click Connect Stripe, finish Stripe's authorization, verify the business, and link the bank.
Read the full answer →
Taking money and giving it back
How do I take payment when someone books by phone?
Online bookings collect payment at checkout.
Read the full answer →
Taking money and giving it back
How do I send money back?
Open the booking or cart, click Refund, enter the full or partial amount, confirm, and the money returns to the original payment method.
Read the full answer →
Taking money and giving it back
Can a refund follow the deposit rules we already published?
Deposit-aware refunds respect the window, the prepaid lines, and an operator override, with an audit trail.
Read the full answer →
Taking money and giving it back
How do I cancel a booking and free the unit?
Find it under Bookings → Your Bookings, click Cancel, choose the refund type (full, partial, voucher, or none), give a reason, and confirm.
Read the full answer →
Taking money and giving it back
When does the money hit our bank?
Stripe sends payouts to your bank on its schedule, usually 2–7 days after payment.
Read the full answer →
Taking money and giving it back
How do I resend a receipt?
Receipts send automatically after a successful payment.
Read the full answer →
Taking money and giving it back
How do we sell a gift card?
Go to Account → Gift Cards, click New, select Gift Card, enter the amount and recipient, and process payment.
Read the full answer →
Taking money and giving it back
How does a guest spend a gift card?
They enter the code in the Gift Card field at checkout.
Read the full answer →
Taking money and giving it back
Where do I set what one rental costs?
Open the unit, find Timeslots, add a timeslot, and enter the price.
Read the full answer →
Taking money and giving it back
How do I charge more on weekends?
Go to Account → Pricing → Create with Rex.
Read the full answer →
Taking money and giving it back
How do I add a cleaning fee and sales tax?
Add cart line items for cleaning, fuel, or service charges.
Read the full answer →
Taking money and giving it back
Can I honor a price I already quoted on the phone?
On an internal reservation, expand Booking Strategy and turn Customize booking on.
Read the full answer →
Taking money and giving it back
Can guests buy weather protection at checkout?
If you use Sensible Weather, go to Account → Account Info → Integrations → Sensible Weather, enter Client ID, Client Secret, and Product ID, and enable…
Read the full answer →
Taking money and giving it back
How do I make a 15% off code?
Go to Account → Gift Cards and use the wizard.
Read the full answer →
Taking money and giving it back
What is the difference between a gift card, a voucher, and a coupon?
Gift cards are prepaid credit someone buys.
Read the full answer →
Taking money and giving it back
Do gift cards expire?
You can set an expiration when you create the card.
Read the full answer →
Taking money and giving it back
How do I check a gift card balance?
Go to Account → Gift Cards, search the code, and read original value, remaining balance, and redemption history.
Read the full answer →
Taking money and giving it back
How do I see a card we already have on file?
Open the booking, click Manage payment methods in the payment section, and you can view saved cards, add one, set a default, or remove one.
Read the full answer →
Taking money and giving it back
How do I see the exact total before I quote it?
Start a booking for that unit and those dates.
Read the full answer →
Taking money and giving it back
How do I discount people who book at the last minute?
Create a Last Minute price rule with a booking window maximum of 2 days and a negative percent, like -15%.
Read the full answer →
Taking money and giving it back
If two price rules both match, do the percents add?
Only if you mark the rules cumulative.
Read the full answer →
Taking money and giving it back
What's the difference between Invoice and House Account?
Both keep the remaining balance off the counter.
Read the full answer →
Taking money and giving it back
What does Waive balance actually do?
It forgives whatever is left after the amount you take now.
Read the full answer →
Taking money and giving it back
Can I take cash or a check?
Yes, on a manual booking.
Read the full answer →
Taking money and giving it back
What if they never pay the rest of the deposit?
Unpaid balances show in the dashboard.
Read the full answer →
Taking money and giving it back
Why is my payout delayed or on hold?
Check Stripe for the payout status.
Read the full answer →
Taking money and giving it back
Who issues the 1099?
Stripe issues the 1099-K, not RecSystems.
Read the full answer →
Taking money and giving it back
Do we still pay the 10% if I comp the rental?
The platform fee is computed on the rental subtotal.
Read the full answer →
Rex during the day
A briefing. A pricing sentence. A draft email you still send.
Rex during the day
What should I read before I unlock the gate?
The morning briefing is overnight bookings, today's rentals, weather, and the one card that needs attention.
Read the full answer →
Rex during the day
Where do I actually ask Rex a question?
Open Rex Chat from the Ask Rex card on the dashboard.
Read the full answer →
Rex during the day
Can I tell Rex to raise weekend rates in a sentence?
Yes.
Read the full answer →
Rex during the day
Does Rex email customers on his own?
No.
Read the full answer →
Rex during the day
Can Rex check someone in if I confirm it?
Rex can check in bookings, mark returns, create pricing rules, schedule maintenance, add charges, manage holds, handle waivers, draft emails, and generate…
Read the full answer →
Rex during the day
Can a new hire ask Rex instead of calling me on a day off?
Yes.
Read the full answer →
Rex during the day
Can Rex write the listing copy?
When you add inventory, Rex can draft descriptions, SEO titles, and feature lists from the unit details.
Read the full answer →
Rex during the day
Can Rex tell me what is free Saturday and what the weather is?
Ask Rex what is available Saturday, or ask for the weekend forecast.
Read the full answer →
Rex during the day
Does Rex poke me with what to do next?
Rex suggests the next move from live data — overdue returns, balances to collect, today's arrivals, weather-and-fleet gaps, pricing holes.
Read the full answer →
Rex during the day
If I say 'that one,' does Rex know which booking I mean?
Yes, inside the same chat.
Read the full answer →
Who can do what
Dock staff book and check in. They do not get the bank.
Who can do what
How do I add someone for Saturday?
Go to Account → Account Info → User Management, click Add New User, enter email and name, pick their role, and click Create.
Read the full answer →
Who can do what
What can dock staff do vs what can I do?
RecSystems has two roles.
Read the full answer →
Who can do what
How do I take access back when the season ends?
Go to Account → Account Info → User Management, find the user, and click Deactivate.
Read the full answer →
Who can do what
Can I turn a Saturday kid into an admin later?
Yes.
Read the full answer →
Who can do what
If I take a login away, can I give it back next season?
Deactivate, do not delete.
Read the full answer →
Numbers for the accountant
Revenue. Utilization. A CSV you can actually export.
Numbers for the accountant
What do the numbers on the dashboard actually mean?
The dashboard shows gross revenue, net revenue, orders, average order value, utilization, and more.
Read the full answer →
Numbers for the accountant
Why is net revenue different from gross?
Revenue reports show gross and net income, trends, a breakdown by rentals, add-ons, and fees, and day-of-week patterns.
Read the full answer →
Numbers for the accountant
How do I see which rental actually earns?
Unit performance reports show revenue, bookings, utilization, and health scores for each unit.
Read the full answer →
Numbers for the accountant
How do I get a file for the accountant?
Go to Dashboard → Reports and click Export.
Read the full answer →
Numbers for the accountant
How far in advance are people actually booking?
Booking reports show volume over time, cancellation rates, lead time, and patterns by day and time.
Read the full answer →
Your page and your domain
Logo, policies, your own URL, the emails guests already get.
Your page and your domain
Can bookings live on our own domain?
Go to Account → Account Info → Custom Domain, enter the domain, add the CNAME at your DNS, wait for verification, then activate.
Read the full answer →
Your page and your domain
How do I put our logo on the booking page?
Go to Account → Account Info, upload your logo, set the primary brand color, choose fonts, and add a cover image.
Read the full answer →
Your page and your domain
Where do cancellation and weather policies live?
Configure policies in Settings.
Read the full answer →
Your page and your domain
How do we help guests find the booking page on Google?
Set a custom SEO title and meta description in Settings.
Read the full answer →
Your page and your domain
Where does our name and phone number come from?
Update business information under Settings → Business.
Read the full answer →
Your page and your domain
How do I make 9:00am mean 9:00am at our dock?
Set the time zone in Account → Account Info.
Read the full answer →
Your page and your domain
Can we put Google Analytics on the booking page?
Go to Account → Account Info → Integrations → Google Analytics and enter your GA4 Measurement ID (it starts with G-).
Read the full answer →
Your page and your domain
Can I get a copy when someone books?
Open Account → Account Info to set receipt copy emails, reply-to, abandoned-cart recovery, and the weekly analytics digest.
Read the full answer →
Your page and your domain
Can I rewrite the confirmation email however I want?
Emails use your business name, logo, and colors from account settings.
Read the full answer →
Your page and your domain
Are prices in dollars?
Currency defaults to USD.
Read the full answer →
Your page and your domain
Do you text me or ping Slack when someone books?
No.
Read the full answer →
The booking already exists
Change the dates. Find the guest. Status is not a vibe.
The booking already exists
How do I change the dates on a booking?
Find it under Bookings → Your Bookings or Cart Orders, click Modify, change the dates or times, review the price difference, and process any extra charge or…
Read the full answer →
The booking already exists
What does Reserved actually mean?
RecSystems has 10 booking statuses: pending (in cart), checkout, reserved (paid and confirmed), cancelled, expired (cart timed out), rented (they have the…
Read the full answer →
The booking already exists
How do I find a guest's past rentals?
Search bookings by email or phone.
Read the full answer →
The booking already exists
Can I import customers without emailing them?
Go to Account → Account Info → Import Data, upload a CSV, review Rex's column mapping, and start the import.
Read the full answer →
The booking already exists
Can I change a booking after they already have the keys?
Yes.
Read the full answer →
The booking already exists
Can I still swap the unit after the rental time ended?
Only an admin.
Read the full answer →
The booking already exists
How do I see who changed the price and why?
Open the cart, expand Override History on the Booking Strategy card.
Read the full answer →
The booking already exists
Why is Comp greyed out or missing?
Comp requires admin.
Read the full answer →
When something breaks
A declined card. A login. A boat that cannot go out.
When something breaks
The card was declined. Now what?
Ask the guest to try a different card or call their bank.
Read the full answer →
When something breaks
A staff member cannot get in. What do I try first?
For a forgotten password, use Forgot Password on the login page.
Read the full answer →
When something breaks
The boat broke and the guest is waiting. What now?
Help's booking troubleshooting starts with timeslot settings, date validity, and unit quantities for availability issues.
Read the full answer →
When something breaks
How do I reach a person at RecSystems?
Email wecare@recsystems.com.
Read the full answer →
When something breaks
I cannot find the booking. Where do I look?
Search with the confirmation number, guest name, email, or phone.
Read the full answer →
When something breaks
It says nothing is available. What do I check?
Check the date and time the guest asked for, and whether the timeslot is actually valid.
Read the full answer →
When something breaks
Why is Swap Unit grey?
Most often the rental window already ended — only an admin can swap then.
Read the full answer →
When something breaks
They say they were charged, but I do not see a booking.
Check Stripe for the payment.
Read the full answer →
Start with a live path
After-hours booking, Saturday check-in, and Rex are in the product today.