The booking already exists
Why is Comp greyed out or missing?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Comp requires admin. If you are an employee, your admin can make the change, or they can turn Comp on for staff in Account Settings.
Read booking strategy, then roles.
How it actually works
Grey is a permission, not a freeze. The button follows the role and the account setting.
Easy to mix up
- Grey always means the product is broken.
- Any Saturday kid can comp a pontoon.
More change questions
How do I change the dates on a booking?
What does Reserved actually mean?
How do I find a guest's past rentals?
Can I import customers without emailing them?
Can I change a booking after they already have the keys?
Can I still swap the unit after the rental time ended?
How do I see who changed the price and why?
Booking strategy
Read booking strategy, then roles.