The booking already exists
How do I find a guest's past rentals?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Search bookings by email or phone. Each booking shows their details, and the search results are their rental history. There is not a separate CRM page.
Read customer profiles, then booking notes.
How it actually works
Customers live on bookings. Search is the profile.
Easy to mix up
- There is a dedicated customer directory apart from bookings.
- You cannot see what they rented last time.
More change questions
How do I change the dates on a booking?
What does Reserved actually mean?
Can I import customers without emailing them?
Can I change a booking after they already have the keys?
Can I still swap the unit after the rental time ended?
How do I see who changed the price and why?
Why is Comp greyed out or missing?
Customer profiles
Read customer profiles, then booking notes.