Rex's Smart Suggestions#

Rex watches your live business data and surfaces the most important things to do right now. Suggestions appear as tappable chips in Rex Chat — click one to act on it instantly.

How Suggestions Work#

Suggestions aren't random. Rex analyzes your current situation and ranks what matters most:

1. Looks at your data — Overdue rentals, balances, bookings, weather, fleet status
2. Ranks by priority — Urgent items first (overdue returns > outstanding balances > tomorrow prep)
3. Shows the top 3 — As tappable suggestion chips in Rex Chat
4. Updates after each interaction — Fresh suggestions after every response

Suggestion Types (By Priority)#

Overdue Returns (Highest Priority)#

When customers haven't returned on time:

I have 3 overdue rentals — help me handle them

Mark the Johnson pontoon as returned

Rex knows exactly which bookings are overdue, by how long, and who to contact.

Outstanding Balances#

Money earned but not yet collected:

I have $450 in outstanding balances — help me collect

Rex identifies carts with unpaid balances and can draft payment reminders.

Weather + Fleet Opportunities#

When the weather is good but your fleet has openings:

Weather looks great this weekend — should I create a last-minute deal?

Great weather and open fleet — how do I fill empty slots?

Rex checks your location's forecast and fleet utilization together.

Weather Advisories#

When conditions might affect rentals:

What's the weather advisory mean for my rentals today?

Rex explains the impact and suggests proactive customer communication.

Today's Arrivals#

Prep for the day ahead:

Walk me through today's 5 arrivals

Rex lists who's coming in, what they're renting, and what to prepare.

Tomorrow's Preview#

Get ready for the next day:

What's Saturday looking like? (8 bookings)

Rex gives you the full rundown for tomorrow so you can plan staffing and equipment.

Pricing Gaps#

When your pricing strategy has holes:

Help me set up my first pricing rule

Should I add a weekend surcharge?

Rex spots missing rule types (no weekend premium, no seasonal pricing) and suggests fixes.

Performance Trends#

When there's a meaningful comparison to make:

How's this week comparing to last week?

New Operator Guidance#

If you're just getting started:

How do I get my first booking?

Help me set up my fleet and pricing

Where Suggestions Appear#

In Rex Chat — Empty State#

When you open Rex Chat with no conversation, the suggestion cards appear prominently. Each one has a short description you can tap to send.

In Rex Chat — After Responses#

After Rex answers a question, updated suggestion pills appear below the input — context-aware follow-ups based on what you just discussed.

Default Suggestions#

When there's nothing urgent, Rex offers general starting points:

• How's business looking today?
• What should I focus on right now?
• Any pricing suggestions for this week?

Acting on Suggestions#

Tap to Send#

Click any suggestion chip and Rex immediately processes it — no typing needed.

Rex Takes It from There#

Depending on the suggestion, Rex might:

• Show a list of overdue bookings and offer to mark them returned
• Draft a payment reminder email
• Create a pricing rule with a preview
• Show your revenue breakdown with insights

You Stay in Control#

Every action still follows the preview-then-confirm flow. Rex never makes changes without your explicit approval.

Suggestion Intelligence#

Time-Aware#

Suggestions adapt throughout the day:

Season-Aware#

Rex adjusts for your business season:

• Peak season — Utilization and revenue optimization
• Shoulder season — Promotional pricing and gap filling
• Off season — Maintenance planning and early bookings

Data-Driven#

Every suggestion is backed by your actual numbers — Rex never guesses or uses generic benchmarks without context.

Example Session#

[Suggestion chips shown when you open Rex Chat:]

  "I have 2 overdue rentals — help me handle them"
  "Walk me through today's 4 arrivals"
  "Great weather + open pontoons — create a deal?"

You: [taps first suggestion]

Rex: You have 2 overdue returns:

     1. Booking #abc123 — Sarah Johnson
        24ft Pontoon, due back at 2:00pm (45 min overdue)

     2. Booking #def456 — Mike Williams
        Jet Ski, due back at 3:00pm (15 min overdue)

     Want me to mark either as returned?

You: Mark the jet ski as returned

Rex: [preview] Mike Williams, Jet Ski, was due at 3:00pm.
     15 minutes overdue. Want me to go ahead?

You: Yes

Rex: ✓ Jet Ski marked as returned. No outstanding balance.
     Complete the inspection at: View Booking →

Related Articles#

• Meet Rex
• Rex Chat
• Actions Rex Can Take
• Fleet & Weather Intelligence
• Pricing Assistance