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Talking to Rex — Tips for Great Results

4 min read Beginner For Owner, Manager, Staff Updated 1 day ago
Quick Answer
Talk to Rex naturally — ask questions about your business data, request actions like check-ins and returns, and use follow-up questions. Be specific with customer names or dates for best results.

Talking to Rex

Rex understands natural language — talk to it like you'd talk to a colleague. Here are tips to get the best results.

Be Natural

You don't need special commands. These all work:

  • How's today looking?
  • Any overdue rentals?
  • Check in the 10am group
  • What's the weather doing Saturday?

Rex figures out what you mean and responds with specific, data-backed answers.

Be Specific When It Matters

For Lookups

The more details, the faster Rex finds the right record:

Instead of... Try...
Find a booking Find the Johnson booking for Saturday
Show me revenue What's our revenue this week vs last week?
Check availability Is the 24ft pontoon available this Saturday?

For Actions

Include the key identifying information:

  • Customer name: Check in the Garcia family
  • Unit name: Mark the jet ski as returned
  • Booking ID: Look up booking abc123
  • Date: Block the pontoon for maintenance March 20-21

Use Follow-Up Questions

Rex remembers the full conversation. After any response, you can dig deeper:

You: Show me today's arrivals
Rex: You have 5 arrivals today...

You: Which ones haven't been checked in yet?
Rex: 3 are still pending check-in...

You: Check in the first one
Rex: Found Booking #abc123 — Sarah Johnson...
     Want me to go ahead?

You: Yes
Rex: ✓ Checked in!

You: Now draft her a welcome email
Rex: I've drafted a message for Sarah...

Each question builds on the last. Rex knows the first one and her from context.

Types of Questions

Data Questions

Ask about your business numbers:

  • How many bookings this month?
  • What's the average order value?
  • Which unit gets the most bookings?
  • What's our conversion rate?

Operational Questions

Ask about what's happening now:

  • Who's overdue?
  • Any outstanding balances?
  • What's the fleet status?
  • How many arrivals tomorrow?

Action Requests

Ask Rex to do something:

  • Check in the Johnson family
  • Create a weekend surcharge
  • Draft a balance reminder
  • Generate a revenue report

How-To Questions

Ask how to use RecSystems features:

  • How do I process a refund?
  • Where do I set up gift cards?
  • How does the check-in process work?

Rex searches the Help Center and gives step-by-step answers.

Strategic Questions

Ask for business advice based on your data:

  • What should I focus on today?
  • Any pricing suggestions?
  • How do I fill empty slots this weekend?

When Rex Doesn't Have the Answer

If Rex doesn't know something, it says so. Rex will:

  • Tell you it doesn't have that information
  • Suggest where to find it (specific dashboard page or report)
  • Offer to help with a related question

Rex never makes up numbers or guesses at data.

Handling Misunderstandings

If Rex misunderstands your request:

  1. Rephrase — Try different wording with more detail
  2. Be more specific — Add names, dates, or unit types
  3. Start fresh — Click + in the sidebar for a new conversation

What Rex Doesn't Do

  • Access other businesses' data — Rex only knows your account
  • Make up data — If Rex doesn't have a number, it says so
  • Send emails without permission — You always review first
  • Cancel bookings or process refunds directly — Rex links you to the right page
  • Give generic advice — Rex uses your actual data, not assumptions

Frequently Asked Questions

Does Rex understand natural language?
Yes. Talk to Rex like you'd talk to a colleague. You don't need special commands or exact wording.
Can I ask Rex follow-up questions?
Yes. Within a conversation, Rex remembers everything discussed. You can say "check that one in" after showing a booking and Rex knows which one you mean.
What if Rex gives the wrong answer?
Rephrase with more detail. If you said "How are bookings?" try "How many bookings did we get this week compared to last week?" Specificity gets better answers.