Booking Basics: How Reservations Work in RecSystems
Learn how bookings work in RecSystems. Understand booking status, where bookings come from, and how to manage reservations for your rental business.
📋
Bookings
Create, modify, and manage customer reservations from start to finish.
8 articles in this category
Creating a Booking - Manual Reservations
Step-by-step guide to creating manual bookings in RecSystems. Book for phone orders, walk-ins, and special requests.
Changing a Booking - Modify Dates, Units & Add-Ons
Learn how to modify existing bookings in RecSystems. Change dates, switch units, add extras, and handle price adjustments.
Cancellations & Refunds - Handle Booking Cancellations
Learn how to cancel bookings and process refunds in RecSystems. Handle customer cancellations, refund policies, and vouchers.
Check-In & Check-Out - Process Arrivals and Returns
Learn how to process customer check-ins and equipment returns in RecSystems. Handle arrivals, inspections, and complete the rental cycle.
Understanding Booking Status
Learn what each booking status means in RecSystems. From pending to completed, understand the booking lifecycle and available actions at each stage.
Adding Notes to Bookings - Track Special Requests
Add notes and track special requests on bookings in RecSystems. Document customer preferences, staff observations, and important information.
Group & Multi-Unit Bookings - Handle Large Parties
Learn how to handle group bookings with multiple rental units in RecSystems. Manage large parties, corporate events, and multi-unit reservations.