Staff Training
Trained in Hours,
Not Weeks
Your new hire's first Saturday. First damage claim. Instead of calling you on the dock with 8 renters waiting, they ask Rex. Step-by-step walkthrough. Photos taken correctly. Deposit pulled. You never knew it happened.
Common Questions, Instant Answers
Here's how Rex helps new staff handle everyday situations.
A customer just brought back a pontoon with a cracked railing. What do I do?
New Staff Member
Don't worry — here's exactly what to do: 1) Take 3-4 timestamped photos of the damage before the customer leaves, 2) Open their booking and click 'Report Damage', 3) Upload the photos and describe what happened, 4) The system will automatically charge the security deposit on file. The customer gets a notification with the photos. Want to practice on a test booking first?
Rex · Step-by-step guidance
The Johnson family wants to keep the jet ski an extra 2 hours. Can I do that?
New Staff Member
Yes! Here's how: Open their booking → 'Modify' → extend the end time by 2 hours. The system checks if the jet ski is available (it is — no one has it after them). Additional charge: $170. Their card on file gets charged automatically and they'll receive an updated confirmation. Takes about 30 seconds.
Rex · Step-by-step guidance
It's 10:15am and the 9:30 booking hasn't shown up. They're not answering calls.
New Staff Member
Check messages first — they may have texted. If nothing by 10:00am (your 30-minute grace period), mark as no-show in the booking. The $85 deposit is retained per your policy. The unit becomes available for walk-ins immediately. Pro tip: Rex can send an automatic SMS at 15 minutes past to reduce these.
Rex · Step-by-step guidance
Training That Scales
Whether you have 1 new hire or 10, Rex is ready to help.
Answers at the Counter, Not Tomorrow
Customer's waiting. New hire freezes. Rex answers in 3 seconds. No radio call, no hold music, no 'let me find my manager.'
Same Answer, Every Time
No more 'Well, Jake told me we do full refunds' vs. 'Sarah said it's store credit only.' Rex knows your actual policies and teaches them consistently.
Practice Without Consequences
Process a fake damage claim. Practice a refund. Walk through a check-in. All on test data, before a real customer is standing there.
Your Saturdays Back
You hired help so you could step away from the counter. Rex makes that actually possible by fielding the 'how do I...' questions that used to interrupt your day off.
Stop Getting Called on
Your Day Off
Rex answers the 'how do I...' questions so your staff can handle Saturdays without you. Train once, Rex remembers forever.