Custom Domains Guide

This comprehensive guide walks you through setting up and managing custom domains for your RecSystems booking engine. Written for rental shop ownersβ€”no technical expertise required.

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# Custom Domains Guide This comprehensive guide walks you through setting up and managing custom domains for your RecSystems booking engine. Written for rental shop ownersβ€”no technical expertise required. ## Table of Contents - [Quick Start (5-Minute Setup)](#quick-start-5-minute-setup) - [Understanding DNS (Plain English)](#understanding-dns-plain-english) - [Benefits of Custom Domains](#benefits-of-custom-domains) - [Before You Begin](#before-you-begin) - [Setting Up Your Custom Domain](#setting-up-your-custom-domain) - [DNS Configuration](#dns-configuration) - [Verifying Your Setup with WhatsmyDNS](#verifying-your-setup-with-whatsmydns) - [SSL Certificates](#ssl-certificates) - [Troubleshooting](#troubleshooting) - [Best Practices](#best-practices) - [FAQs](#faqs) --- ## Quick Start (5-Minute Setup) **Already know your way around DNS?** Here's the fast track: 1. Go to **Settings β†’ Custom Domain** in RecSystems 2. Enter your domain (e.g., `bookings.yourbusiness.com`) 3. Add this CNAME record at your DNS provider: - **Host/Name**: `bookings` (your subdomain) - **Type**: `CNAME` - **Value/Target**: `cdn.recsystems.network` - **TTL**: `3600` (or Auto) 4. Verify propagation at [whatsmydns.net](https://www.whatsmydns.net/#CNAME/) 5. Click **Verify DNS Now** in RecSystems 6. SSL certificate activates automatically (5-15 minutes) **Need more details?** Read on for the complete guide. --- ## Understanding DNS (Plain English) > πŸ’‘ **Skip this section** if you're already comfortable with DNS concepts. ### What is DNS? Think of DNS like the internet's phone book. When someone types `bookings.yourbusiness.com`, DNS tells their browser where to find your booking pageβ€”just like looking up a phone number. ### What is a CNAME Record? A **CNAME** (Canonical Name) record is an alias that says "this domain should point to that domain." **Real-world analogy**: It's like call forwarding. When someone calls `bookings.yourbusiness.com`, the call is forwarded to `cdn.recsystems.network`, which serves your booking engine. ### What is DNS Propagation? When you change DNS records, the update needs to spread across servers worldwide. This is called **propagation**β€”like news spreading across different time zones. It typically takes 5-30 minutes, but can occasionally take up to 48 hours. ### What is SSL/HTTPS? SSL creates an encrypted, secure connection (the πŸ”’ padlock in your browser). This protects customer data like credit card numbers. RecSystems provides this automaticallyβ€”you don't need to do anything extra. --- ## Benefits of Custom Domains ### 1. **Professional Branding** - `bookings.lakesiderentals.com` looks more professional than `lakesiderentals.recsystems.com` - Creates a seamless experience matching your website - Looks better on business cards, signage, and ads ### 2. **Better SEO Performance** - Search engines favor custom domains for local searches - Improves your visibility in "boat rentals near me" searches - Builds domain authority over time ### 3. **Increased Customer Trust** - Customers feel safer booking on a domain they recognize - Reduces abandoned bookings from trust concerns - No "who is recsystems?" confusion ### 4. **Marketing Advantages** - `book.yourbusiness.com` is easier to remember than a subdomain - Cleaner URLs for QR codes and printed materials - Professional appearance in email signatures --- ## Before You Begin ### What You'll Need - **Domain access**: Login credentials for your domain provider (GoDaddy, Namecheap, Cloudflare, etc.) - **Admin access**: Access to your RecSystems dashboard - **Time**: About 15-30 minutes for setup ### Finding Your Domain Provider Not sure where your domain is registered? Here's how to find out: 1. Go to [lookup.icann.org](https://lookup.icann.org/) 2. Enter your domain (e.g., `yourbusiness.com`) 3. Look for "Registrar" in the resultsβ€”that's your provider ### Your Default RecSystems Subdomain Every RecSystems account includes a working subdomain at no extra cost: ``` youraccountname.recsystems.com ``` βœ… **This works immediately**β€”customers can book here right now with no setup. Find your subdomain in **Settings β†’ Custom Domain**. ### Choosing Your Custom Domain Structure | Type | Example | Recommended? | Notes | |------|---------|--------------|-------| | **Subdomain** | `bookings.yourbusiness.com` | βœ… **Yes** | Simple setup, won't affect your main website | | **Root Domain** | `yourbusiness.com` | ⚠️ Rarely | Only if you have NO other website | **Popular subdomain choices:** - `bookings.yourbusiness.com` - `rentals.yourbusiness.com` - `reserve.yourbusiness.com` - `book.yourbusiness.com` > ⚠️ **Warning**: Using your root domain (`yourbusiness.com` without `bookings.` prefix) means your entire domain points to RecSystems. Only do this if you don't haveβ€”and don't plan to haveβ€”a separate main website. --- ## Setting Up Your Custom Domain ### Step 1: Access Domain Settings in RecSystems 1. Log in to your RecSystems dashboard 2. Navigate to **Settings** β†’ **Custom Domain** 3. Click **Configure Domain Settings** ### Step 2: Enter Your Domain 1. Select **Custom Domain** 2. Enter your full domain exactly as customers will type it: - βœ… `bookings.yourbusiness.com` - ❌ `https://bookings.yourbusiness.com` (don't include https://) - ❌ `bookings.yourbusiness.com/` (don't include trailing slash) 3. Review the live preview 4. Click **Save Changes** ### Step 3: Note the Required DNS Record After saving, you'll see the DNS record you need to add: ``` Type: CNAME Host: bookings (your subdomain) Value: cdn.recsystems.network ``` **Keep this page open**β€”you'll need these details for the next section. --- ## DNS Configuration ### Understanding the CNAME Record You'll add **one** DNS record with these values: | Field | What to Enter | Example | |-------|---------------|---------| | **Type** | CNAME | CNAME | | **Host/Name** | Your subdomain only | `bookings` | | **Value/Target/Points to** | `cdn.recsystems.network` | `cdn.recsystems.network` | | **TTL** | 3600 or Auto | 3600 | > ⚠️ **Important**: The **Host** field should be ONLY the subdomain (like `bookings`), NOT the full domain. Your provider automatically adds the rest. ### Provider-Specific Instructions #### GoDaddy 1. Sign in at [godaddy.com](https://www.godaddy.com) 2. Go to **My Products** β†’ click your domain β†’ **DNS** 3. Scroll to **DNS Records** section 4. Click **Add New Record** 5. Fill in: - **Type**: CNAME - **Name**: `bookings` (your subdomain) - **Value**: `cdn.recsystems.network` - **TTL**: Default 6. Click **Save** #### Namecheap 1. Sign in at [namecheap.com](https://www.namecheap.com) 2. Go to **Domain List** β†’ click **Manage** on your domain 3. Click **Advanced DNS** tab 4. Under **Host Records**, click **Add New Record** 5. Fill in: - **Type**: CNAME Record - **Host**: `bookings` (your subdomain) - **Value**: `cdn.recsystems.network` - **TTL**: Automatic 6. Click the βœ“ checkmark to save #### Cloudflare 1. Sign in at [cloudflare.com](https://www.cloudflare.com) 2. Select your domain 3. Click **DNS** in the left sidebar 4. Click **Add record** 5. Fill in: - **Type**: CNAME - **Name**: `bookings` (your subdomain) - **Target**: `cdn.recsystems.network` - **Proxy status**: ⚠️ **DNS only (gray cloud)** β€” CRITICAL! 6. Click **Save** > 🚨 **Cloudflare Users**: You MUST disable the orange cloud proxy. Click the orange cloud to turn it gray. The proxy interferes with our SSL certificate. #### Google Domains / Squarespace Domains 1. Sign in at [domains.squarespace.com](https://domains.squarespace.com) 2. Click your domain β†’ **DNS** β†’ **DNS Settings** 3. Click **Add record** under Custom records 4. Fill in: - **Type**: CNAME - **Host**: `bookings` - **Data**: `cdn.recsystems.network` - **TTL**: 1 hour 5. Click **Save** #### Wix 1. Sign in to Wix β†’ **Account Settings** β†’ **Domains** 2. Click the β‹― menu next to your domain β†’ **Manage DNS Records** 3. Click **+ Add Record** β†’ **CNAME** 4. Fill in: - **Host Name**: `bookings` - **Value**: `cdn.recsystems.network` - **TTL**: 1 hour 5. Click **Save** #### Squarespace (Website, not Domains) 1. Go to **Settings** β†’ **Domains** β†’ click your domain 2. Click **DNS Settings** β†’ **Add Record** 3. Fill in: - **Record Type**: CNAME - **Host**: `bookings` - **Data**: `cdn.recsystems.network` - **TTL**: Automatic 4. Click **Add** #### Bluehost 1. Sign in at [bluehost.com](https://www.bluehost.com) 2. Go to **Domains** β†’ click your domain β†’ **DNS** 3. Scroll to **CNAME Records** β†’ click **Add Record** 4. Fill in: - **Host Record**: `bookings` - **Points To**: `cdn.recsystems.network` - **TTL**: 4 hours 5. Click **Save** #### AWS Route 53 1. Go to **Route 53** β†’ **Hosted zones** β†’ click your domain 2. Click **Create record** 3. Fill in: - **Record name**: `bookings` - **Record type**: CNAME - **Value**: `cdn.recsystems.network` - **TTL**: 300 4. Click **Create records** #### HostGator 1. Sign in to cPanel 2. Go to **Domains** β†’ **Zone Editor** 3. Click **Manage** next to your domain 4. Click **+ Add Record** β†’ select **CNAME** 5. Fill in: - **Name**: `bookings.yourdomain.com.` (include full domain with trailing dot) - **CNAME**: `cdn.recsystems.network` 6. Click **Add Record** #### Network Solutions 1. Sign in β†’ **Account Manager** β†’ **My Domain Names** 2. Click **Manage** next to your domain 3. Go to **Advanced DNS** β†’ **Manage Advanced DNS Records** 4. Under CNAME Records, click **Add/Edit** 5. Fill in: - **Alias**: `bookings` - **Refers to Host Name**: `cdn.recsystems.network` - **TTL**: 7200 6. Click **Continue** β†’ **Save Changes** ### Don't See Your Provider? The general steps work for any provider: 1. Find your DNS management area (might be called DNS Settings, DNS Records, Zone Editor, or Advanced DNS) 2. Look for "Add Record" or "Create Record" 3. Choose CNAME record type 4. Enter your subdomain as Host/Name 5. Enter `cdn.recsystems.network` as Value/Target 6. Save the record **Still stuck?** Contact your domain provider's support with: "I need to add a CNAME record for subdomain `bookings` pointing to `cdn.recsystems.network`" --- ## Verifying Your Setup with WhatsmyDNS After adding your DNS record, use [WhatsmyDNS.net](https://www.whatsmydns.net/) to verify it's working worldwide. ### How to Check Your CNAME Record 1. Go to **[whatsmydns.net](https://www.whatsmydns.net/)** 2. In the search box, enter your **full custom domain**: ``` bookings.yourbusiness.com ``` 3. Change the dropdown from **A** to **CNAME** 4. Click the **Search** button 5. **Direct link format**: ``` https://www.whatsmydns.net/#CNAME/bookings.yourbusiness.com ``` ### Reading the Results #### βœ… Success: Green Checkmarks You should see `cdn.recsystems.network` appearing across most or all locations: ``` βœ… California, US cdn.recsystems.network βœ… New York, US cdn.recsystems.network βœ… London, UK cdn.recsystems.network βœ… Sydney, AU cdn.recsystems.network ``` **This means**: Your DNS is configured correctly and propagating worldwide. #### ⏳ Propagating: Mixed Results Some green checkmarks, some red X's, and some showing different values: ``` βœ… California, US cdn.recsystems.network ❌ New York, US (no result) βœ… London, UK cdn.recsystems.network ❌ Tokyo, JP (no result) ``` **This means**: DNS is still propagating. Wait 15-30 minutes and check again. #### ❌ Problem: No Results or Wrong Values **All red X's (no results)**: ``` ❌ California, US (no result) ❌ New York, US (no result) ❌ London, UK (no result) ``` **This means**: The CNAME record wasn't saved or has an error. Double-check your DNS settings. **Wrong value showing**: ``` ❌ California, US some-other-server.com ❌ New York, US 123.45.67.89 ``` **This means**: An old or conflicting record exists. Remove conflicting records and try again. ### Propagation Timeline | Time Elapsed | What to Expect | |--------------|----------------| | 0-5 minutes | Usually no changes visible yet | | 5-15 minutes | Some locations start showing βœ… | | 15-30 minutes | Most locations showing βœ… | | 30-60 minutes | Should be fully propagated | | 1-48 hours | Rare edge cases (some ISPs cache aggressively) | > πŸ’‘ **Pro tip**: If most locations show green but a few don't, you can usually proceed with verification in RecSystems. Those last few locations will catch up. ### Other Useful DNS Checking Tools | Tool | Best For | Link | |------|----------|------| | **WhatsmyDNS** | Global propagation check | [whatsmydns.net](https://www.whatsmydns.net/) | | **DNS Checker** | Visual map of propagation | [dnschecker.org](https://dnschecker.org/) | | **MXToolbox** | Detailed DNS diagnostics | [mxtoolbox.com/DNSLookup.aspx](https://mxtoolbox.com/DNSLookup.aspx) | | **Google Dig** | Simple, fast lookup | [toolbox.googleapps.com/apps/dig/](https://toolbox.googleapps.com/apps/dig/) | --- ## Verification Process ### Automatic Verification in RecSystems Once DNS is propagating (green checkmarks on WhatsmyDNS): 1. Return to **Settings β†’ Custom Domain** in RecSystems 2. Click **Verify DNS Now** 3. System checks your DNS configuration 4. If successful, status changes to **"DNS Verified"** βœ… ### If Verification Fails Don't panic! Here's what to check: 1. **Wait a bit longer**: Even if WhatsmyDNS shows green, RecSystems might need a few more minutes 2. **Check exact spelling**: Ensure CNAME value is exactly `cdn.recsystems.network` (no typos) 3. **Look for conflicts**: Remove any A, AAAA, or other records on the same subdomain 4. **Cloudflare proxy**: Must be OFF (gray cloud, not orange) 5. **Try again**: Click **Verify DNS Now** after 10-15 minutes ### Verification Checklist - [ ] CNAME record added with correct value (`cdn.recsystems.network`) - [ ] Host/Name field has ONLY the subdomain (not full domain) - [ ] No conflicting A or AAAA records on the subdomain - [ ] Cloudflare proxy disabled (if using Cloudflare) - [ ] WhatsmyDNS shows green checkmarks for most locations - [ ] At least 15 minutes since adding the record --- ## SSL Certificates ### Automatic SSL Provisioning RecSystems automatically provides free SSL certificates via Let's Encrypt: - βœ… **Free**: Included with your account - βœ… **Automatic**: Issued after DNS verification - βœ… **Auto-renewal**: Renews automatically before expiration - βœ… **Secure**: Industry-standard 256-bit encryption ### SSL Activation Timeline | Step | Time | |------|------| | DNS verified | β€” | | Certificate requested | Instant | | Domain validation | 5-10 minutes | | Certificate installed | 1-5 minutes | | HTTPS active | βœ… Ready | **Total time**: Usually 10-15 minutes after DNS verification. ### Confirming SSL is Active 1. **Browser padlock**: Visit your custom domainβ€”you should see πŸ”’ in the address bar 2. **URL check**: Address should start with `https://` not `http://` 3. **SSL test**: For detailed analysis, use [SSL Labs](https://www.ssllabs.com/ssltest/) β€” enter your custom domain ### If SSL Isn't Working - **"Not Secure" warning**: Wait 15 minutes after DNS verification, then clear browser cache - **Certificate error**: Close browser completely, wait 10 minutes, try again - **Still broken after 1 hour**: Contact support at [email protected] --- ## Troubleshooting ### Quick Diagnosis Flowchart ``` Problem with custom domain? β”‚ β–Ό Does your RecSystems subdomain work? (yourshop.recsystems.com) β”‚ β”Œβ”€β”€β”€β”€β”€β”€β”΄β”€β”€β”€β”€β”€β”€β” β”‚ β”‚ Yes No β”‚ β”‚ β–Ό β–Ό DNS issue Contact (see below) support ``` ### Common Issues and Solutions #### πŸ”΄ "DNS Verification Pending" Won't Clear **Symptoms**: Clicked verify multiple times, still shows pending **Solutions** (try in order): 1. **Check WhatsmyDNS**: Go to `whatsmydns.net/#CNAME/bookings.yourdomain.com` - All red? β†’ CNAME record not saved correctly - Mixed? β†’ Still propagating, wait 30 minutes - All green but wrong value? β†’ Remove conflicting records 2. **Verify exact CNAME value**: Must be exactly `cdn.recsystems.network` - ❌ `cdn.recsystems.network.` (no trailing dot needed) - ❌ `https://cdn.recsystems.network` (no https://) - ❌ `cdn.recsystem.network` (check spelling!) 3. **Check for conflicts**: Search your DNS for any A or AAAA records on the same subdomain and delete them 4. **Cloudflare users**: Click the orange cloud to make it gray (DNS only) 5. **Wait and retry**: Some providers are slow. Wait 1-2 hours, then verify again. --- #### πŸ”΄ Browser Shows "Not Secure" or Certificate Error **Symptoms**: Padlock missing, security warnings, certificate errors **Solutions**: 1. **Confirm DNS is verified first**: SSL won't activate until DNS verification passes in RecSystems 2. **Wait 15 minutes**: Certificate provisioning takes time after DNS verification 3. **Clear browser cache**: - Chrome: `Ctrl+Shift+Delete` β†’ Clear "Cached images and files" - Safari: `Cmd+Option+E` - Or try Incognito/Private mode 4. **Force refresh**: `Ctrl+Shift+R` (Windows) or `Cmd+Shift+R` (Mac) 5. **Check SSL status**: Visit [SSL Labs](https://www.ssllabs.com/ssltest/) and enter your domain - "Certificate not yet valid" β†’ Wait 15 more minutes - "No certificate" β†’ DNS may not be verified yet 6. **Still broken after 2 hours?** Contact support with screenshot of the error --- #### πŸ”΄ Domain Shows Error Page or Won't Load **Symptoms**: 404 error, blank page, "site can't be reached" **Solutions**: 1. **Verify RecSystems subdomain works**: Visit `yourshop.recsystems.com` - If it works: DNS issue on your custom domain - If it doesn't: RecSystems account issue, contact support 2. **Check domain expiration**: Domains can expire! Verify at [lookup.icann.org](https://lookup.icann.org/) 3. **Test on another device**: Rule out local caching issues 4. **Check for typos**: - In your browser address bar - In the domain entered in RecSystems - In your DNS records 5. **Clear DNS cache on your computer**: - **Mac**: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder` - **Windows**: `ipconfig /flushdns` --- #### πŸ”΄ "Record Already Exists" Error **Symptoms**: Can't add CNAME because something exists **Solutions**: 1. **Find existing records**: Look for any records using your subdomain name - Delete old A records pointing to IP addresses - Delete old CNAME records pointing elsewhere - Check for wildcard records (`*.yourdomain.com`) 2. **Subdomain in use**: If `bookings.` is used for something else, choose a different subdomain like `reserve.` or `rentals.` 3. **Contact provider**: Some providers have hidden records. Ask support to help clear them. --- #### πŸ”΄ Cloudflare-Specific Issues **Symptoms**: Works intermittently, SSL errors, redirect loops **The #1 Cloudflare mistake**: Leaving the proxy (orange cloud) enabled. **Fix**: 1. Go to Cloudflare β†’ DNS 2. Find your CNAME record for the subdomain 3. Click the **orange cloud** to turn it **gray** 4. Cloud should say "DNS only" not "Proxied" 5. Wait 5 minutes, then verify in RecSystems **Why this matters**: Cloudflare's proxy intercepts traffic and uses its own SSL, which conflicts with RecSystems' SSL provisioning. --- ### Advanced Troubleshooting #### Using Command Line Tools (Mac/Linux) **Check CNAME resolution**: ```bash dig bookings.yourdomain.com CNAME +short ``` Expected output: ``` cdn.recsystems.network. ``` **Full DNS trace**: ```bash dig bookings.yourdomain.com CNAME +trace ``` **Check what IP address resolves to**: ```bash nslookup bookings.yourdomain.com ``` Should show addresses associated with `cdn.recsystems.network` #### Using Command Line Tools (Windows) **Check CNAME**: ```cmd nslookup -type=CNAME bookings.yourdomain.com ``` **Flush local DNS cache** (run as Administrator): ```cmd ipconfig /flushdns ``` #### Browser Developer Tools 1. Press `F12` to open Developer Tools 2. Go to **Network** tab 3. Visit your custom domain 4. Look for: - Redirect loops (multiple 301/302 redirects) - Certificate errors in the Security tab - Mixed content warnings --- ## Best Practices ### Domain Selection - βœ… Use descriptive, professional subdomains: `bookings`, `rentals`, `reserve`, `book` - βœ… Keep it short and easy to spell - βœ… Match your business name - ❌ Avoid hyphens: `book-your-boat` is harder to remember - ❌ Avoid numbers: `bookings2` looks unprofessional ### DNS Management - πŸ“ Document your DNS changes (screenshot before/after) - πŸ” Keep DNS login credentials secure - πŸ‘₯ Know who has access to your domain account - ⏰ Set calendar reminders for domain renewal dates ### Security - πŸ”’ Enable 2FA on your domain registrar account - πŸ”’ Use a strong, unique password - πŸ”’ Enable domain lock to prevent unauthorized transfers - πŸ”’ Consider enabling DNSSEC if your provider offers it ### After Setup - πŸ“£ Update your Google Business Profile with the new booking URL - πŸ“£ Update all marketing materials (flyers, business cards, signage) - πŸ“£ Update your main website's "Book Now" buttons - πŸ“£ Test the booking flow end-to-end on the new domain - πŸ“£ Consider setting up redirect from old URLs if you had a different system ### Monitoring - πŸ“Š Bookmark your WhatsmyDNS link for quick checks - πŸ“Š Test your booking page monthly from different devices - πŸ“Š Set up free uptime monitoring with [UptimeRobot](https://uptimerobot.com/) --- ## FAQs ### Setup Questions **Q: How long does the whole process take?** A: Most setups complete in 15-30 minutes. The longest wait is usually DNS propagation. **Q: Can I use my main domain (example.com) without a subdomain?** A: Only if you don't have any other website. We strongly recommend using a subdomain like `bookings.example.com` instead. **Q: How much does a custom domain cost with RecSystems?** A: The feature is free! You only pay your domain registrar for the domain itself (typically $10-15/year). **Q: Can I change my custom domain later?** A: Yes, you can change it anytime. You'll need to update DNS records for the new domain. **Q: Will my RecSystems subdomain still work after setup?** A: Yes! `yourshop.recsystems.com` always works as a backup. ### Technical Questions **Q: Can I use multiple custom domains?** A: Currently, one custom domain per account is supported. Contact support if you need more. **Q: Will this affect my email?** A: No. Email uses different DNS records (MX records). Your CNAME for bookings won't affect email. **Q: Is the CDN included?** A: Yes! All custom domains automatically use our global CDN for fast loading worldwide. **Q: Do I need to buy an SSL certificate?** A: No. SSL is automatic and free with RecSystems. **Q: What's the difference between A records and CNAME records?** A: A records point to IP addresses (like 123.45.67.89). CNAME records point to other domain names. We use CNAME because our IP addresses may change, but `cdn.recsystems.network` always works. ### Troubleshooting Questions **Q: Why is DNS verification taking so long?** A: Most providers propagate in 15-30 minutes, but some can take up to 48 hours. Check progress at [whatsmydns.net](https://www.whatsmydns.net/). **Q: Can I use Cloudflare?** A: Yes, but you MUST disable the proxy (orange cloud β†’ gray cloud) for your CNAME record. **Q: My domain provider isn't listedβ€”what do I do?** A: The basic steps work everywhere. Contact your provider's support and tell them: "I need to add a CNAME record for subdomain `bookings` pointing to `cdn.recsystems.network`" **Q: I made a DNS change but nothing happened?** A: DNS changes aren't instant. Wait 30 minutes, then check [whatsmydns.net](https://www.whatsmydns.net/#CNAME/bookings.yourdomain.com). Also clear your browser cache. **Q: Can I point my domain to RecSystems AND use Cloudflare's CDN?** A: No. Using Cloudflare's proxy (orange cloud) conflicts with our SSL. You must use "DNS only" mode. Our CDN provides similar benefits. --- ## Getting Help If you need assistance with your custom domain setup: **πŸ“§ Email**: [email protected] **πŸ“‹ When contacting support, please include**: - Your custom domain (e.g., `bookings.yourbusiness.com`) - Your RecSystems subdomain (e.g., `yourshop.recsystems.com`) - Screenshot of your DNS records - Screenshot of any error messages - WhatsmyDNS link for your domain **⏱️ Response time**: Usually within 24 hours, often faster. --- ## Helpful Links | Resource | URL | |----------|-----| | Check DNS Propagation | [whatsmydns.net](https://www.whatsmydns.net/) | | Test SSL Certificate | [ssllabs.com/ssltest](https://www.ssllabs.com/ssltest/) | | WHOIS Domain Lookup | [lookup.icann.org](https://lookup.icann.org/) | | DNS Checker (visual map) | [dnschecker.org](https://dnschecker.org/) | | Free Uptime Monitoring | [uptimerobot.com](https://uptimerobot.com/) | --- [Return to Documentation Index](../index.md) | [View Settings Guide](../07-reference/)

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